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Customer Support Specialist III
Uber Freight. Manage high-volume daily logistics execution activities in a fast-paced operational environment .
About the role
Key responsibilities & impact- Manage high-volume daily logistics execution activities in a fast-paced operational environment
- Coordinate and execute shipments using Transportation Management Systems (TMS)
- Perform track-and-trace activities to ensure shipment visibility and on-time performance
- Support manufacturing plant operations by proactively managing transportation needs and resolving shipment issues quickly
- Handle a high volume of email communication with customers, carriers, and internal teams
- Assist with shipment planning, expediting, and transportation coordination
- Serve as a key point of contact for customers and carriers, maintaining professional, responsive, and solution-oriented communication
- Proactively identify and resolve shipment delays, service failures, and operational challenges
- Coordinate shipment appointments utilizing external websites and communication tools
- Update shipment milestones and load statuses throughout the transportation lifecycle
- Support onboarding and setup of new receivers, vendors, suppliers, and system users
- Maintain strong customer and carrier relationships while ensuring service expectations are exceeded
- Assist with detention tracking and accessorial communication
- Develop a strong understanding of customer operations, workflows, and supply chain needs
Requirements
What you’ll need- High school diploma or GED equivalent
- 2+ years of customer service, transportation, logistics, or supply chain experience
- Basic proficiency with Google Workspace or Microsoft Office
- Strong communication, organization, and multitasking skills
Benefits
Comp & perks- Health insurance
- 401k match
- Financial and mental wellness benefits
- Parental leave
- Short- and long-term disability coverage
- Life insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
logistics executionTransportation Management Systems (TMS)track-and-traceshipment planningdetention trackingsupply chain management
Soft Skills
communicationorganizationmultitaskingproblem-solvingcustomer servicerelationship management
Certifications
high school diplomaGED equivalent