Customer Service Specialist II – Transportation Management

Uber Freight

. Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives .

Posted 4/21/2026full-timeRogers • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
Exceed customer on-time pick-up and delivery expectations
Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
Utilize external websites and other tools of communication to set shipment appointments
Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
Set up new Receivers, vendors, and supplier’s locations
Work directly with Logistics Teams to assist with shipment issues or problem-solving
Additional Responsibilities Regarding Customer and Carrier Relationships
Correspond with customer and carrier regarding detention and other accessorial information
Set up new customer and vendor users on the Transportation Management System
Acquire solid understanding of customer business practices and workflow

Requirements

What you’ll need

High school diploma or GED equivalent
1+ years of customer service experience /Or Transportation Experience
Basic proficiency with Google Workspace or Microsoft
Bachelor’s degree in Transportation, Logistics, or Supply Chain Management. (Preferred)
2+ years of deep experience in the logistics industry. (Preferred)
Analytical Mindset: Familiarity with BI and Tableau reporting to turn data into actionable insights. (Preferred)
Advanced proficiency with Google Workspace or Microsoft Office Suite. (Preferred)

Benefits

Comp & perks

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan
dental and vision benefits
401k match
financial and mental wellness benefits
parental leave
short- and long-term disability coverage
life insurance and more.
US based employees may also be eligible for a performance or sales incentive bonus program
participation in Uber Freight equity awards
and other types of compensation depending upon the role.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Transportation Management Systemshipment processingdata analysisBI reportingTableau reportingcustomer servicelogistics managementsupply chain management

Soft Skills

communicationproblem-solvingleadershipcustomer relationship managementanalytical mindset

Certifications

high school diplomaGED equivalentBachelor’s degree in TransportationBachelor’s degree in LogisticsBachelor’s degree in Supply Chain Management