UBEC - União Brasiliense de Educação e Cultura

Junior Relationship and Market Analyst

UBEC - União Brasiliense de Educação e Cultura

full-time

Posted on:

Location Type: Hybrid

Location: Brasília • Brazil

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Job Level

Junior

About the role

  • Actively support the implementation of initiatives that improve the experience of audiences, identifying and communicating friction points or recurring questions.
  • Contribute to mapping audience journeys, identifying touchpoints, barriers and opportunities for delight.
  • Monitor customer satisfaction and success metrics, such as NPS, resolution rate, response time and service feedback.
  • Support audience segmentation based on behaviors, profiles and responses to institutional interactions.
  • Participate in designing and administering experience surveys, organizing and interpreting results.
  • Collaborate on building more efficient and personalized communication flows.
  • Monitor and report recurring issues that impact the customer experience.
  • Support onboarding, follow-up and retention initiatives.

Requirements

  • Bachelor's degree in Communications, Business Administration, Marketing, Economics, Statistics, Public Relations or related fields.
  • Familiarity with CRM tools, Excel, dashboards and survey platforms.
  • Good communication and organizational skills, analytical thinking and the ability to work with data and diverse audiences.
  • Understanding of segmentation, audience journey and relationship metrics.
Benefits
  • PCCS (Career and Compensation Plan) to support your growth 🚀
  • Transportation voucher
  • Meal or food allowance
  • Free parking
  • Medical and dental coverage (Bradesco)
  • Oásis Program: psychological support and more
  • WellHub for your well-being
  • Life insurance
  • Study scholarships: 75% at Universidade Católica or 50% at Colégio Católica
  • Extended maternity and paternity leave
  • SESC partnership (access to SESC services and benefits)
  • Day off to recharge
  • Payroll-deductible loans (consigned credit)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
audience segmentationcustomer satisfaction metricsNPSresolution rateresponse timeexperience surveysdata analysiscommunication flowsrelationship metrics
Soft Skills
communication skillsorganizational skillsanalytical thinkingability to work with dataability to work with diverse audiences