Registered Nurse – Call Center

UBC

Registered Nurse providing telephonic nursing services in support of client funded contracts. Involves patient calls and resource provision for healthcare inquiries.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provides telephonic professional nursing services in support of client funded contracts.
Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times.
Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients.
Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care.
Assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes
Complete patient teaching in relation to the use of products
Participates in program specific customer meetings and training sessions.
Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests.
Performs special projects and performs other duties as it pertains to specific contract performance

Requirements

What you’ll need

Minimum- associate degree and professional nursing license
Registered Nurse License in good standing in the state in which you work and/or cross-licensed in other states
Telephonic nursing roles are required to have a Compact State License in eligible states; additionally, employee must be willing to obtain Compact State license at such time as their state elects to adopt Compact legislation
Telephonic nursing roles are required to have a California State License and the employee must be willing to obtain additional Single State Licenses upon request.
2-5 years’ experience
Basic database and office navigation skills
Ability to maintain a high level of customer interaction/service skills while talking with patients, prescribers and/or specialty pharmacies via phone; ability to multitask in both PC/Phone related tasks and maintain adherence to approved scripted materials.
Ability to interpret information shared by the patient to determine next steps as the individual case may warrant.

Benefits

Comp & perks

Competitive salaries
Growth opportunities for promotion
401K with company match*
Tuition reimbursement
Remote opportunities and Flexible work environment
20 days PTO
Paid Holidays
Employee assistance programs
Medical, Dental, and vision coverage
HSA/FSA
Telemedicine (Virtual doctor appointments)
Wellness program
Adoption assistance
Short and Long term disability
Life insurance
Discount programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

nursingpatient teachingdata assemblyclinical competencytelephonic nursingreferral makinginquiry responseprogram materials knowledgecustomer servicemultitasking

Soft Skills

communicationinterpersonal skillscustomer interactionproblem-solvingadaptabilityattention to detailempathyactive listeningteam collaborationtime management

Certifications

Registered Nurse LicenseCompact State LicenseCalifornia State LicenseAssociate Degree in Nursing