Supervisor – Program Management

UBC

Supervisor responsible for managing daily program activities and supervising staff in the pharmaceutical support industry. Partner with Program Manager to develop policies, procedures, and business work plans.

Posted 5/12/2026full-timeLake Mary • Florida • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Manage daily activities per the scope of work, program, and standard operating procedures within the contracted budget.
Ability to understand and actively enforce program guidelines and project specific procedures (PSPs).
Manage day-to-day activity of the program operation, including supervision of staff.
Assist in developing program metrics and identifying efficiencies.
Monitor program metrics to ensure adherence to program SLAs.
Resolve complex cases.
Participate in interviewing prospective employees, evaluating current employees, and train employees as needed.
Create new and/or update training materials and PSPs as needed.
Translate decisions and discussions into documented workflow processes.
Develop current employees and track their compliance to quality, service, and program standards.
Conduct, at minimum, monthly team meetings with meeting agendas and minutes.
Assist with presentation of program information to internal and external customers.
Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution.
Coordinate with manager(s) to set goals and expectations for the team to ensure task completion.
Other duties as assigned.
Ability to travel as needed.
Actively participates in in-person and virtual meetings/events (internal and external)

Requirements

What you’ll need

Associate or Bachelor’s degree in relevant discipline or equivalent work experience
1-4 years relevant experience
Customer service experience required
Call center experience preferred
Strong computer skills with specific aptitude in Microsoft Office
Excellent verbal and written communication and presentation skills
Strong analytical and problem-solving skills
Ability to lead and develop a successful team required
Ability to work a flexible schedule

Benefits

Comp & perks

Remote opportunities
Competitive salaries
Growth opportunities for promotion
401K with company match*
Tuition reimbursement (after 90 days of employment)
Flexible work environment
Discretionary PTO (Paid Time Off)
Paid Holidays
Employee assistance programs
Medical, Dental, and vision coverage
HSA/FSA
Telemedicine (Virtual doctor appointments)
Wellness program
Adoption assistance
Short term disability (after 90 days of employment)
Long term disability
Life insurance
Discount programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program metricsproject specific procedurestraining materialsworkflow processescustomer servicecall center experienceanalytical skillsproblem-solving skillsMicrosoft Office

Soft Skills

leadershipteam developmentcommunication skillspresentation skillsflexibilitysupervisionconflict resolutionorganizational skillsinterpersonal skills

Certifications

Associate degreeBachelor’s degree