Program Manager

UBC

Manager of Program Management overseeing daily program operations for cross-functional client interaction. Facilitating team communication and ensuring compliance with program goals and procedures.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget.
Manage day-to-day activity of the program operation and ensures proper flow of work throughout the life of the program, including supervision of staff.
Working knowledge of protocol(s), contract requirements, program workflow and/or scope of work for assigned program(s).
Monitor program metrics to ensure adherence to program SLAs.
Aid management decisions on program development and design and/or restructure of program requirements.
Travel to and attend related meetings/conferences as required.
Presentation of program information to internal and external customers.
Participate in interviewing prospective employees, evaluating current employees, and train employees as needed.
Participate in team communication and collaboration during development and start-up, management, and close-out of assigned programs.
Participates in client kick-off and planning meeting (s)
Participates in internal and external team meetings
Translate decisions and discussions into documented workflow processes
Facilitate coordination of teams and team members to achieve successful program start-up
Assist in developing program metrics
Participates in client and/or FDA audits
Identifies improvement of program processes
Gather information on effectiveness of processes throughout the duration of programs
Collect and interpret program metrics, as applicable
Report and analyze process efficiencies, as applicable
Ensure training materials are accurate and continually evaluate the need for group training sessions or additional training materials for the program.
Maintain program team performance by ensuring compliance with company and project goals.
Manage the dual role of supervising staff and supporting the maintenance of respective program applications.
Maintain program team performance by planning, monitoring and appraising job results while ensuring a high level of team performance.
Assist with the analysis and writing of client reports and other deliverables such as the presentation of program information to internal and external stakeholders.
Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution.
Other duties as assigned.
Ability to travel as needed
Actively participates in in-person and virtual meetings/events (internal and external)

Requirements

What you’ll need

Bachelor’s degree in relevant discipline or Associate Degree and equivalent work experience
5 – 8 years of relevant experience, or 3 – 5 years of experience with Master’s degree
2 years of related healthcare or pharmaceutical experience
1-year previous managerial experience
Strong computer skills with specific aptitude in Microsoft Office
Excellent verbal and written communication and presentation skills
Strong analytical and problem-solving skills
Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
Highly developed written communication and documentation skills to develop program materials, program specific procedures, and application requirements
Client interfacing skills to cultivate and manage relationships
Strong analytical skills
Ability to analyze information and target trends
Organize people and systems to achieve goals
Working knowledge of customer service processes preferred

Benefits

Comp & perks

Remote opportunities
Competitive salaries
Growth opportunities for promotion
401K with company match*
Tuition reimbursement
Flexible work environment
20 days PTO, accrued
Paid Holidays
Employee assistance programs
Medical, Dental, and vision coverage
HSA/FSA
Telemedicine(Virtual doctor appointments)
Wellness program
Adoption assistance
Short term disability
Long term disability
Life insurance
Discount programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementprogram metricsworkflow processesdata analysisreport writingtraining material developmentSLA adherenceprocess improvementclient reportinghealthcare experience

Soft Skills

communication skillspresentation skillsanalytical skillsproblem-solving skillsteam collaborationsupervisory skillsclient interfacingorganizational skillscross-functional communicationtraining and evaluation

Certifications

Bachelor's degreeMaster's degree