UBC

Quality Assurance Analyst – Pharma Reimbursement Hub

UBC

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Delivering high quality service through call monitoring of incoming and outgoing patient, provider, and client calls
  • Completing call observations
  • Hosting internal/external call calibration sessions
  • Providing onsite leadership support
  • Providing reporting/quality trend analysis
  • Assisting with project work as assigned
  • Solving a range of straightforward problems
  • Analyzing possible solutions using standard procedures
  • Participating in and hosting internal/external client calibration sessions
  • Providing support to AMs and SDMs

Requirements

  • Bachelor’s degree in related field, or 8 – 11 years of equivalent work experience
  • 2 – 5 years of relevant experience or MA/MS degree
  • General PC knowledge including Microsoft Office, Internet, and email
  • Strong customer service/quality background experience
  • Excellent verbal and written communication skills
  • Strong prioritization skills
  • Strong analytical skills
  • Ability to work independently in a fast-paced environment
Benefits
  • Remote opportunities
  • Competitive salaries
  • Growth opportunities for promotion
  • 401K with company match*
  • Tuition reimbursement
  • Flexible work environment
  • Discretionary PTO (Paid Time Off)
  • Paid Holidays
  • Employee assistance programs
  • Medical, Dental, and vision coverage
  • HSA/FSA
  • Telemedicine (Virtual doctor appointments)
  • Wellness program
  • Adoption assistance
  • Short term disability
  • Long term disability
  • Life insurance
  • Discount programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call monitoringcall observationsreportingquality trend analysisproject workproblem solvingsolution analysiscustomer serviceMicrosoft OfficePC knowledge
Soft Skills
leadershipcommunicationprioritizationanalytical skillsindependencefast-paced environment
Certifications
Bachelor’s degreeMA degreeMS degree