EDI Representative

Patient Account Representative for U.S. Physical Therapy resolving billing issues and facilitating claims processes.

Posted 6/30/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorWebsite

Key responsibilities & impact

Work closely with patients to resolve billing and payment issues.
Research and resolve discrepancies in patient accounts.
Process payments and refunds.
Review and update patient insurance information.
Communicate with insurance companies to obtain prior authorizations and verify coverage.
Follow up on unpaid claims and denials.
Maintain accurate and up-to-date patient account information.
Provide excellent customer service to patients and healthcare providers.
Collaborate with other departments to improve processes and ensure timely reimbursement.
Maintain knowledge of current insurance regulations and coding requirements.

What you’ll need

High school diploma or equivalent required; Associate's or Bachelor's degree preferred
1-2 years of experience in medical billing and collections
Knowledge of medical billing and coding, insurance regulations, and healthcare reimbursement policies
Strong attention to detail and ability to work independently
Excellent communication and customer service skills
Proficient in Microsoft Office, Waystar, Japari and other computer programs

Comp & perks

Competitive compensation
Front Office Monthly Incentive based on meeting metrics
Excellent benefits package including 401k, health, dental, and generous paid time off
Multiple opportunities for professional development, specialization, and leadership
Employee discount plans
Employee Assistance Program (EAP)
Investment from a company that wants you to succeed and thrive.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Medical BillingPayment ProcessingDiscrepancy ResolutionInsurance VerificationClaims Follow-Up

Soft Skills

Attention To DetailIndependent WorkCommunication Skills