Patient Account Representative

U.S. Physical Therapy, Inc.

Patient Account Representative managing billing and claims for U.S. Physical Therapy clinics.

Posted 6/6/2026part-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $15 - $20 per hourWebsite

About the role

Key responsibilities & impact

Work closely with patients to resolve billing and payment issues.
Research and resolve discrepancies in patient accounts.
Process payments and refunds.
Review and update patient insurance information.
Communicate with insurance companies to obtain prior authorizations and verify coverage.
Follow up on unpaid claims and denials.
Maintain accurate and up-to-date patient account information.
Provide excellent customer service to patients and healthcare providers.
Collaborate with other departments to improve processes and ensure timely reimbursement.
Maintain knowledge of current insurance regulations and coding requirements.

Requirements

What you’ll need

High school diploma or equivalent required; Associate's or Bachelor's degree preferred
1-2 years of experience in medical billing and collections
Knowledge of medical billing and coding, insurance regulations, and healthcare reimbursement policies
Strong attention to detail and ability to work independently
Excellent communication and customer service skills
Proficient in Microsoft Office, Waystar, Japari and other computer programs
Experience with multi partnership billing, posting, and authorization and verifications preferred

Benefits

Comp & perks

Competitive compensation
Front Office Monthly Incentive based on meeting metrics
Excellent benefits package including 401k, health, dental, and generous paid time off
Multiple opportunities for professional development, specialization, and leadership
Employee discount plans
Employee Assistance Program (EAP)
Investment from a company that wants you to succeed and thrive.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical billingmedical codinginsurance regulationshealthcare reimbursement policiespayment processingdiscrepancy resolutionclaims follow-upprior authorizationsmulti partnership billingposting

Soft Skills

attention to detailindependent workcommunicationcustomer servicecollaboration

Certifications

high school diplomaAssociate's degreeBachelor's degree