Senior Software Engineer, Windows Networking
Cloudflare
DNSPythonRustSwiftTCP/IP
Engineering and Operations Manager
U.S. Department of Veterans Affairs
full-time
Posted on:
Location Type: Hybrid
Location: Washington, DC • District of Columbia, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $160,000 - $180,000 per year
Job Level
SeniorLead
Tech Stack
AWSCloudGoLinuxSQLTypeScriptVMware
About the role
- Participate in an “escalation manager” capacity for the on-call/after-hours staff and know when and where to escalate accordingly
- Manage a large team of engineers and administrators; identify strengths and weaknesses and support professional development
- Properly oversee activities on the Operations and Engineering teams and keep projects moving while maintaining operational continuity
- Provide remote and on-site support until incidents are resolved
- Provide a root cause and mitigation analysis post-incident within 24 hours
- Adhere to all established change management processes and contribute to documentation repository
- Engage third-party vendors to provide resolution management, including remote or on-site support and replacement components
- Assist team members with non-technical skill development and provide instruction without micro-managing
- Participate in engineering and operational work as needed to fill gaps and ensure programmatic success
Requirements
- 10+ years of relevant experience in a Systems Engineer role or similar capacity, implementing and troubleshooting IT systems, hardware & software, Systems Design, etc.
- At least 5 years of experience managing a team of engineers on multiple projects and concurrent operational support
- A Bachelor’s degree in an IT or related field
- 1 of the following certifications: M365X, VCP or CCNP
- Eligible for a TS/SCI clearance (active clearance preferred)
- Clearance: Secret (Top Secret preferred)
- Possess a broad technical skillset that encompasses Microsoft Servers, Linux Servers, Networking, Virtualization, Storage, Datacenter infrastructure, Microsoft 365 Services, Databases and AWS cloud computing
- Ability to learn various technologies quickly
- Technical minded (in execution) but business focused (in planning)
- Focus on precision and detail when performing duties
- Willingness to leverage Vendor Support contracts for system changes and troubleshooting
- Comprehensive in planning, execution and documentation
- Go-Getter or Self-Starter; ability to work with light instruction
- Willingness to cross-train or mentor team members
- Ability to understand the big picture
- Excellent written and verbal communication
- Excellent customer service skills
- Willingness to participate in lower-level support as a surge resource when needed
- Ability to assist team members in improving non-technical skills
- Excellent team interaction, motivation and communication
- Willingness to provide instruction as needed but not micro-manage team members
- Ability to create ~50% of the solution independently, work with engineers to finalize plans, and participate at engineering/operational level as needed
- Strong demonstrable experience with any F5 BIG-IP product or any F5 certification (preferred)
- Strong demonstrable experience with AWS (preferred)
- Strong engineering-level experience with VMware ESXi, VMware Horizon VDI, OS patching using MECM, Device alerting and monitoring using Nagios (preferred)
- Any of the following certifications preferred: F5, CCNP, VCP, SCCM, SQL Server, ITIL V3, SNIA, MCEM, LPIC, Linux+, Red Hat
- Experience managing large infrastructure migration projects
Benefits
- Inclusive and supportive work environment
- Competitive compensation package
- Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
- Medical, dental, vision, 401(K) with company match
- Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
- Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
- Wellness and mental health benefits
- Commuter benefits
- Flexible work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Systems DesignIT systems troubleshootingMicrosoft ServersLinux ServersNetworkingVirtualizationStorageDatacenter infrastructureMicrosoft 365 ServicesAWS cloud computing
Soft skills
team managementprofessional developmentcommunicationcustomer serviceplanningexecutiondocumentationmentoringproblem-solvingattention to detail
Certifications
M365XVCPCCNPF5SCCMSQL ServerITIL V3SNIAMCEMLPIC
