Software Engineer

• Participate in an “escalation manager” capacity for the on-call/after-hours staff and know when and where to escalate accordingly
• Manage a large team of engineers and administrators; identify strengths and weaknesses and support professional development
• Properly oversee activities on the Operations and Engineering teams and keep projects moving while maintaining operational continuity
• Provide remote and on-site support until incidents are resolved
• Provide a root cause and mitigation analysis post-incident within 24 hours
• Adhere to all established change management processes and contribute to documentation repository
• Engage third-party vendors to provide resolution management, including remote or on-site support and replacement components
• Assist team members with non-technical skill development and provide instruction without micro-managing
• Participate in engineering and operational work as needed to fill gaps and ensure programmatic success

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