Salary
💰 $81,515 - $95,900 per year
About the role
- Design, develop, and maintain e-learning modules, instructional videos, in-app guidance, and technical documentation for the Voyager system
- Facilitate virtual webinars and occasional in-person training sessions for clients and internal stakeholders
- Attend project meetings to stay informed on system enhancements and translate updates into training materials
- Create and manage project plans to ensure timely updates to all training resources
- Collaborate with subject matter experts, relationship managers, and business partners to complete training initiatives
- Analyze training effectiveness and implement improvements based on feedback and performance metrics
- Lead meetings and communicate progress on training projects across departments
- Provide analytical support and cost analysis for training-related initiatives
Requirements
- Bachelor’s degree, or equivalent work experience
- Typically five to eight years of related experience
- Advanced knowledge of corporate payment systems or similar business line (preferred)
- Strong organizational and analytical skills
- Thorough understanding of project management methodologies
- Ability to identify and resolve exceptions and analyze data effectively
- Demonstrated leadership and communication skills
- Experience with instructional design tools and learning management systems (LMS) is a plus
- Ability to facilitate virtual webinars and occasional in-person training sessions
- Must be able to comply with U.S. Bank policies and procedures and pass background checks/E-Verify where applicable
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year
- Incentive and recognition programs; equity stock purchase; 401(k) contribution and pension
- Hybrid/flexible work schedule (in-office expectation of 3+ days per week)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
instructional designproject managementdata analysiscost analysistraining effectiveness analysise-learning module developmenttechnical documentationwebinar facilitationtraining resource managementcorporate payment systems
Soft skills
organizational skillsanalytical skillsleadershipcommunication skillscollaborationproblem-solvingadaptabilitytime managementinterpersonal skillsfacilitation
Certifications
Bachelor’s degreeproject management certificationinstructional design certificationtraining certificationdata analysis certificationcorporate training certificatione-learning certificationfacilitation certificationleadership certificationcommunication certification