FFS Support Representative
Farmers Insurance
Customer Service Representative
U.S. Bank
full-time
Posted on:
Location Type: Hybrid
Location: Marshall • Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
JuniorMid-Level
About the role
- Support Equipment Finance customers by providing high quality customer service via telephone inquiries and email communications
- Call customers to collect payment on assigned delinquent accounts and arrange for payment to minimize loss to the organization
- Collaborate with the team and other functional teams to resolve and reconcile complex customer accounts
- Research customer problems that could not be resolved and find the best point of contact for a solution
- Time manage each day between outbound calls to customers, email follow ups and other duties as assigned
- Hybrid/flexible schedule with in-office expectation of 3 or more days per week
Requirements
- High school diploma or equivalent
- Two to four years of relevant experience
- Good knowledge of concepts, practices, policies and procedures of banking products and services
- Effective telephone and interpersonal skills
- Strong problem-solving and negotiation skills
- Ability to handle difficult customer calls
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Ability to identify and resolve/escalate problems
- Good time management skills
- Ability to comply with U.S. Bank policies and procedures and pass background checks; may be subject to FINRA, NMLS, Reg Z, OFAC and other regulatory requirements
- In-office availability at least 3 or more days per week (hybrid schedule)
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals (one hour for every 30 worked, up to 80 hours per calendar year)
- Comprehensive benefits package including incentive and recognition programs, equity stock purchase, 401(k) contribution and pension
- Hybrid/flexible schedule (in-office expectation of 3+ days per week)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
banking productscustomer servicepayment collectionproblem-solvingnegotiationtime managementcomputer navigation
Soft skills
interpersonal skillstelephone skillsability to handle difficult callsability to identify problemsability to resolve problemscollaboration
Certifications
high school diplomaFINRANMLSReg ZOFAC