U.S. Bank

Institutional Trust Account Associate

U.S. Bank

full-time

Posted on:

Location Type: Hybrid

Location: Saint Paul • Minnesota • Pennsylvania • United States

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Salary

💰 $24 - $32 per hour

About the role

  • Supporting the daily operational activities of Institutional Trust and Custody clients
  • Executing electronic funds transfers
  • Processing the receipt and delivery of assets
  • Supporting net settlement, trade, and investment activities
  • Providing benefit payment support
  • Performing master trust–related functions
  • Managing document retention requirements
  • Completing other operational support tasks as assigned
  • Working closely with Account Managers and Relationship Managers to support client needs
  • Promoting client satisfaction and contributing to relationship growth
  • Identifying opportunities to enhance service delivery
  • Taking a proactive approach to identifying potential operational risks, compliance concerns, and indicators of fraudulent activity

Requirements

  • High school diploma or equivalent
  • Three or more years of customer service experience
  • Thorough knowledge of general banking and trust products
  • Advanced knowledge of cash and security transactions and trust operations
  • Proven commitment to quality customer service
  • Well-developed ability to timely and accurately process daily work/transactions
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
electronic funds transferscash transactionssecurity transactionstrust operationsdocument retentionoperational support tasksmaster trust functions
Soft Skills
customer serviceclient satisfactionrelationship managementproactive approachrisk identificationcompliance awareness