HR Advisor – Accommodations and Accessibility

U.S. Bank

. HR Advisors are responsible for cases assigned through ServiceNow (case management system) related ADA, LOAs, FMLA and accessibility .

Posted 4/10/2026full-timeTempe • Arizona, Minnesota, Montana • 🇺🇸 United StatesMid-LevelSenior💰 $75,820 - $89,200 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

HR Advisors are responsible for cases assigned through ServiceNow (case management system) related ADA, LOAs, FMLA and accessibility
Provide consultation and guidance on accommodation issues and solutions
Promote a positive workplace culture
Requires ability to analyze, research and resolution proposals
Work requires considerable tact, great communication and ability to help manage risk
Organize and manage timelines for sensitive cases

Requirements

What you’ll need

Associate or Bachelor's degree in Business Administration, Human Resources Management, Industrial Relations, Psychology or related degree, or equivalent work experience
Three to five years of experience in employee relations or as an HR Generalist or associated HR position, disability management, or equivalent experience
Previous experience working in HR Operations or HR Service Center preferred
Experience with federal and state disability laws, specifically ADA, LOAs, Employee Relations, Employment Law, Disability case work is desired
Ability to work independently and to identify when to engage others
Excellent customer service and problem-solving skills, with strong attention to detail
Excellent listening, verbal and written communication skills
Proven ability to maintain confidential information
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Knowledge of accommodation solutions as it pertains to disability-related barriers

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

employee relationsHR Generalistdisability managementfederal disability lawsstate disability lawsemployment lawdisability case workaccommodation solutionsproblem-solvingattention to detail

Soft Skills

communicationtactcustomer serviceindependenceconfidentialitylisteningverbal communicationwritten communicationorganizational skillsrisk management