U.S. Bank

Customer Experience Specialist – Tier 2 Healthcare

U.S. Bank

full-time

Posted on:

Location Type: Remote

Location: Arizona • Montana • United States

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Salary

💰 $23 - $30 per hour

About the role

  • Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.
  • Researches and resolves problems and errors which may include those related to fraud support and internet operations.
  • Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.
  • Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Requirements

  • High school diploma or equivalent
  • Typically three to four years of directly related work experience and must successfully complete specialized skill training in the specialty skills associated with the senior-level roles
  • Effective problem-solving and negotiation skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Proven time management skills and ability to multitask
  • Experience interacting positively with unsatisfied customers
  • Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • Experience with Healthcare Payment Technology, Merchant Credit Card Devices, Hardware & Software experience highly preferred
  • Internal Preferred Experience - Merchant Payment Services, Troubleshooting Converge & Credit Card Devices
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
problem-solvingnegotiationmultitaskingcomputer navigationtroubleshootingMerchant Payment ServicesHealthcare Payment TechnologyMerchant Credit Card Deviceshardware experiencesoftware experience
Soft Skills
customer servicecommunicationtime managementinterpersonal skillspositive interaction with customers