U.S. Bank

CX Survey Manager

U.S. Bank

full-time

Posted on:

Location Type: Office

Location: Minneapolis • Illinois • Minnesota • United States

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Salary

💰 $92,820 - $109,200 per year

About the role

  • Translate customer research (CX) requirements into Qualtrics platform
  • Program, build and test surveys, email templates, dashboards, and reports from the feedback platform
  • Build workflows to automate tasks
  • Collaborate with researchers and insight consultants in programming surveys
  • Work with data/technology representatives in ensuring data and lists used are clean and complete
  • Build ticketing protocols that will facilitate closed loop
  • Manage the samples for each of these programs and ensure that automation is built to support a robust feedback platform

Requirements

  • Bachelor's degree, or equivalent work experience
  • 3+ years of experience in project management activities
  • Advanced experience using Qualtrics is a must
  • Considered a plus: Qualtrics CX certification
  • Experience with Directories, APIs and Qualtrics workflows
  • Knowledge of HTML and JavaScript
  • Strong organizational, problem solving and analytical skills
  • Advanced knowledge of project management
  • Excellent verbal and written communication skills
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
QualtricsHTMLJavaScriptAPIsproject managementsurvey programmingdata analysisworkflow automationreport buildingemail template design
Soft Skills
organizational skillsproblem solvinganalytical skillsverbal communicationwritten communicationcollaborationattention to detailtime managementcritical thinkingadaptability
Certifications
Bachelor's degreeQualtrics CX certification