U.S. Bank

Business Banking Client Account Manager

U.S. Bank

full-time

Posted on:

Location Type: Hybrid

Location: Brentwood • Minnesota • Montana • United States

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Salary

💰 $75,820 - $89,200 per year

About the role

  • The Business Banking Client Account Manager is responsible for the overall management of an assigned portfolio with a focus on Welcome, Retain, and Grow.
  • This includes helping to drive activations and elevate the onboarding experience by coordinating with Market Managers to ensure pre-sale and implementation expectations are met
  • Welcoming newly activated accounts
  • Performing general account maintenance
  • Increasing relationship profitability, and maintaining client satisfaction.
  • Consulting with clients for payment education and recommending products and services to enhance performance based on customer needs and portfolio growth.
  • Maintaining strong proficiency in products and services, leveraging this knowledge to successfully cross-sell within their portfolio.
  • Proactively working to retain clients through targeted outreach, utilizing tools, campaigns, and trigger-based insights to identify opportunities and strengthen customer relationships.

Requirements

  • Bachelor's degree in Business or Finance, or equivalent work experience
  • Typically five to eight years of client management experience in the payments industry
  • Strong contract negotiation, account management and project management skills
  • Strong problem-solving and negotiation skills
  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Ability to identify and resolve exceptions and to interpret data
  • Proven customer service/relations skills
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • Strong presentation, interpersonal, verbal and written communication skills
  • Travel is typically required 30%-40% of work time
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementproject managementcontract negotiationproblem-solvingdata interpretationcustomer servicecross-sellingpayments industry knowledgeportfolio management
Soft skills
interpersonal skillscommunication skillspresentation skillsnegotiation skillstime managementrelationship management
Certifications
Bachelor's degree in BusinessBachelor's degree in Finance