U.S. Bank

Complaints Operations Manager – Mortgage

U.S. Bank

full-time

Posted on:

Location Type: Hybrid

Location: Owensboro • Arizona • Kentucky • United States

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Salary

💰 $81,600 - $96,000 per year

About the role

  • Directly and through staff, manages and coordinates the operational activities for Mortgage/Consumer Servicing complaints
  • Ensures quality service and effective operations support for all assigned internal and external customers
  • Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees
  • Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility
  • Participates in the review and improvement of operational systems and procedures relevant to assigned units

Requirements

  • Bachelor’s degree, or equivalent work experience
  • Typically five or more years of relevant experience
  • Thorough knowledge of operational functions, systems, procedures, various products and/or services supported ie.. Mortgage or Consumer Servicing
  • Understanding of applicable Federal and State laws and regulations
  • Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
  • Good organizational, managerial and project management skills
  • Well-developed customer relations skills
  • Excellent interpersonal and verbal and written communication skills
  • Excellent supervisory and management skills
  • Ability to manage multiple tasks
  • Ability to lead and motivate a mid-size team in a stressful setting
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
operational functionsfinancial analysiscomplianceproduct knowledgeproceduressystems improvementdocumentation
Soft skills
organizational skillsmanagerial skillsproject managementcustomer relationsinterpersonal skillsverbal communicationwritten communicationsupervisory skillsleadershipmotivation
Certifications
Bachelor's degree