U.S. Bank

CPS Technical Help Desk Representative

U.S. Bank

full-time

Posted on:

Location Type: Hybrid

Location: Remote • Minnesota • 🇺🇸 United States

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Salary

💰 $23 - $30 per hour

Job Level

JuniorMid-Level

About the role

  • Support U.S. Bank clients with commercial credit card programs
  • Provide technical assistance through phone, email, and chat
  • Ensure a positive client experience with online commercial card management platforms
  • Address client issues by listening, troubleshooting potential root causes, and determining appropriate solutions
  • Work closely with account management teams
  • Work in a 24/7 support center, covering nights, weekends, and holidays as needed
  • Cover shifts with premium pay of up to 15%

Requirements

  • High school diploma or equivalent
  • Two to three years of experience within Customer Service
  • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
  • Good verbal and written communications skills
  • Proficient computer skills using a variety of software packages including Microsoft Office applications
  • Effective telephone and interpersonal skills
  • Good problem-solving and negotiation skills
  • Ability to handle difficult customer calls
  • Ability to identify and resolve/escalate problems
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
time managementverbal communicationwritten communicationinterpersonal skillsproblem-solvingnegotiationcustomer servicetroubleshootingclient experienceability to handle difficult calls
Certifications
high school diploma or equivalent