Data Operations Analyst, HAP Tech
BRG
PythonSQL
Salary
💰 $105,400 - $124,000 per year
Job Level
Mid-LevelSenior
Tech Stack
PythonSQL
About the role
- U.S. Bank’s Business, Insights, and Performance organization has an opportunity for an Advanced Analyst. This position will support 24 hour banking and specialty contact centers by conducting deep dive analysis to answer business questions in a highly collaborative environment to improve customer experience and operations transformation related to contact centers. Responsible for very complex reporting projects that gather and integrate large volumes of data, performs in depth analysis, interprets results and develops actionable insights and recommendations for use across the company for customer and employee populations. Acquires data from multiple data sources in order to perform analysis and reporting. Identifies, analyzes and interprets trends or patterns in complex data in order to provide answers to business questions as well as provide recommendations for action. Presents data and analysis in a clear and concise manner allowing the audience to quickly understand the results and recommendations so they activate upon them and make data driven decisions. Collaborates with various partners to provide a holistic view of the analysis. Measures and monitors results of applied recommendations and present adjustments. Ensures all data acquisition, sharing and results of applied recommendations are compliant with company standards. This role does not support visa sponsorship. The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days at one of the posted locations.
Requirements
- Bachelor's degree, or equivalent work experience
- Five to seven years of data analysis experience
- Experience in Python and SQL for querying data, unions, joins, data extraction, data mining
- Power BI experience to visualize and present insights in a meaningful way
- Ability to maintain effective partnerships through strong collaboration with diverse business partners, internal teams, leaders. and product owners
- Strong decision-making and problem-solving skills
- Strong organization and project management skills in a deadline driven environment
- Effective interpersonal, verbal and written communication skills
- Must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
