Program Quality Management and Compliance Lead
General Dynamics Information Technology
CloudITSMServiceNow
Salary
💰 $86,360 - $101,600 per year
Job Level
Mid-LevelSenior
Tech Stack
ITSMSDLCServiceNowSplunk
About the role
- Role combines supporting production applications and automating discoveries, reducing incidents, restoring customers quickly
- Focus on availability, latency, performance, efficiency, proactive monitoring
- Interfaces with business users, development teams and system admins to ensure systems meet business needs
- Develop, coordinate, and conduct technical reliability studies on designs
- Measure and analyze reliability of design, materials, processes, cost, final products
- Recommend design or test methods and SPC procedures
- Complete risk analysis studies of new designs and processes
- Undertake testing and analysis on failures, propose design changes to improve reliability
Requirements
- Bachelor's degree, or equivalent work experience
- Four to five years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development
- Ability to provide technical architectural direction input for Hogan systems processing, Hogan Release System
- Strong Mainframe development and support skills (Hogan Cobol, JCL, MF Utilities, Debugging tools), IMS DB skills
- CICS skills, IBM Utilities, BMC utilities
- Knowledge of Tools like GitLab, CD/CI pipelines, API’s
- Open to work nonstandard work hours and workdays (24/7/365 on-call Rotation)
- Ability to design, build, test, debug and document system software and hardware solutions
- Experience providing prompt and high-quality production support to complex mainframe legacy systems during incidents, events or problems using HOGAN, CICS, JCLs, Scheduler, TSO, Dump analysis and debugging, and ServiceNow
- Excellent verbal and written communication skills
- Ability to design, write, deliver, leverage monitors and dashboards that improve predictability and are actionable in a proactive manner (SPLUNK, Datadog)
- Experience working on full Software Development life cycle including Agile, Scrum and Waterfall methodologies ( development, implementation and support of mainframe Hogan Cobol applications )
- Strong knowledge of ServiceNow processes (Incident Management, Problem Management)
