Customer Service Representative

U-Haul

Customer Service Representative assisting do-it-yourself movers with U-Haul rentals, equipment, and services. Managing inventory, inspections, returns, invoices, and customer education at a California center.

Posted 8/19/2026full-timeSan Juan Capistrano • California • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer service and equipment management, including the use of U-Scan technology and safe handling of U-Haul products. Capable of performing physical tasks such as moving equipment and installing hitches while adhering to safety protocols.

Highest-signal resume keywords

Customer ServiceU-Scan TechnologyEquipment InspectionForklift OperationValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment CleaningHitch InstallationPropane FillingRental Invoice PreparationInventory Management

Soft Skills

CommunicationEducation

Tools & Technologies

U-Scan TechnologyForklift

Certifications & Qualifications

Valid Driver's License

Industry Keywords

U-Haul ProductsSafety PrecautionsHigh School Diploma

About the role

Key responsibilities & impact

Assist customers inside and outside a U-Haul center with U-Haul products and services
Use smartphone-based U-Scan technology to manage rentals and inventory
Move and hook up U-Haul trucks and trailers
Clean and inspect equipment on the lot, including checking fluid levels
Answer questions and educate customers regarding products and services
Prepare rental invoices and accept equipment returned from rental
Install hitches and trailer wiring
Fill propane
Drive a forklift
Participate in ongoing continuous U-Haul education through U-Haul University
Perform other duties as assigned

Requirements

What you’ll need

Valid driver’s license and ability to maintain a good driving record
High school diploma or equivalent
Ability to work around moving parts or machines, fumes, or irritant chemicals, with required safety precautions
Ability to use protective clothing or gear such as masks, goggles, gloves or shields
Ability to remain stationary for long periods, move around indoors and outdoors, position oneself to reach objects at varying heights, and move equipment weighing a minimum of 50 lbs. assisted or unassisted
Must not use nicotine products, consistent with applicable state law

Benefits

Comp & perks

Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey’s SmartDollar Program
$100 hiring bonus
$300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program
Paid hands-on working interviews
On-the-job education