Storage Customer Service Representative

U-Haul

U-Haul storage customer service representative supporting facility operations and assisting renters. Inspecting equipment, preparing contracts, and maintaining storage units in Waukesha.

Posted 8/17/2026part-timeWaukesha • Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to assist customers effectively while managing facility operations. Capable of performing routine maintenance and ensuring equipment safety and cleanliness.

Highest-signal resume keywords

Driver's LicenseExcellent Communication SkillsAbility to Move 50 lbsCustomer ServiceFacility Operations Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Rental Contract PreparationProperty CleanupMinor Repair WorkEquipment InspectionTechnology Assistance

Soft Skills

Customer InteractionTeam CollaborationAdaptability

Industry Keywords

U-Haul EducationProtective ClothingSafety Gear

About the role

Key responsibilities & impact

Support the site manager with facility operations
Answer phone inquiries from active and prospective customers
Show storage units and explain rental agreement terms
Prepare rental contracts
Perform general routine property cleanup and minor repair work
Ensure vacant storage units are clean, dry, secure, and available for new customers
Assist customers using technology to dispatch and return equipment
Inspect and maintain equipment
Participate in ongoing U-Haul education through U-Haul University
Perform other duties as assigned

Requirements

What you’ll need

Driver’s license and ability to maintain a clean driving record
Excellent communication skills
Available to work on weekends and holidays
Ability to move a minimum of 50 lbs assisted or unassisted
Ability to work around moving parts, machines, fumes, or irritating chemicals
May be required to use protective clothing or gear such as masks, goggles, gloves, or shields

Benefits

Comp & perks

$100 hiring bonus
$300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program
Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey’s SmartDollar Program
Paid hands-on working interviews