Customer Service Representative

U-Haul

Customer Service Representative assisting U-Haul renters with rentals, returns, and product guidance. Inspecting, maintaining, moving, and preparing trucks and trailers at the Ocala center.

Posted 8/17/2026full-timeOcala • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and equipment management, including the use of U-Scan technology and safe handling of U-Haul products. Capable of performing maintenance tasks, such as cleaning and inspecting equipment, while adhering to safety protocols.

Highest-signal resume keywords

Valid Driver’s LicenseForklift CertificationPropane-Filling CertificationCustomer Service SkillsEquipment Maintenance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

U-Scan TechnologyEquipment InspectionHitch InstallationTrailer WiringPropane FillingMoving EquipmentRental Invoicing

Soft Skills

Communication SkillsProblem-Solving Skills

Tools & Technologies

Smartphone TechnologyForklift

Certifications & Qualifications

Propane-Filling CertificationForklift Certification

Industry Keywords

U-Haul ProductsCustomer EducationSafety PrecautionsHigh School Diploma

About the role

Key responsibilities & impact

Assist customers inside and outside a U-Haul center with U-Haul products and services
Use smartphone-based U-Scan technology to manage rentals and inventory
Move and hook up U-Haul trucks and trailers
Clean and inspect equipment on the lot, including checking fluid levels
Answer questions and educate customers regarding products and services
Prepare rental invoices and accept returned equipment
Install hitches and trailer wiring
Fill propane
Drive a forklift
Participate in ongoing U-Haul education through U-Haul University
Perform other duties as assigned

Requirements

What you’ll need

Valid driver’s license
Ability to maintain a good driving record
High school diploma or equivalent
Ability to work around moving parts, machines, fumes, or irritant chemicals with required safety precautions
Ability to use protective clothing or gear such as masks, goggles, gloves, or shields when required
Ability to remain stationary for long periods and move around indoors and outdoors
Ability to position oneself to reach objects at varying heights
Ability to move equipment weighing a minimum of 50 lbs., assisted or unassisted
Propane-filling certification offered through U-Haul upon employment
Forklift certification offered through U-Haul upon employment
U-Haul will not hire or re-hire individuals who use nicotine products in Florida and other listed states

Benefits

Comp & perks

$100 hiring bonus
$300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program
On-the-job education
Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey’s SmartDollar Program
Paid hands-on working interviews