Customer Service Representative

U-Haul

Customer Service Representative assisting U-Haul customers with truck, trailer, and moving-equipment rentals. Inspecting equipment, managing inventory, processing returns, and providing product guidance in Hamilton.

Posted 8/10/2026part-timeHamilton • 🇨🇦 CanadaMid-LevelSenior💰 CA$18 - CA$20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while assisting with U-Haul products and services, and possesses the ability to operate equipment safely and efficiently, including trucks, trailers, and forklifts.

Highest-signal resume keywords

Valid Driver's LicenseCustomer ServiceForklift OperationEquipment InspectionU-Scan Technology

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Equipment CleaningHitch InstallationPropane FillingRental Invoice PreparationInventory Management

Soft Skills

CommunicationProblem-SolvingTeam Collaboration

Tools & Technologies

U-Scan Technology

Industry Keywords

U-Haul ProductsRental EquipmentHigh School DiplomaProtective GearMoving Parts

About the role

Key responsibilities & impact

Assist customers inside and outside a U-Haul center with U-Haul products and services
Use smartphone-based U-Scan technology to manage rentals and inventory
Move and hook up U-Haul trucks and trailers
Clean and inspect equipment on the lot, including checking fluid levels
Answer questions and educate customers regarding products and services
Prepare rental invoices and accept returned rental equipment
Install hitches and trailer wiring
Fill propane
Drive a forklift
Participate in ongoing U-Haul education through U-Haul University
Perform other duties as assigned

Requirements

What you’ll need

Valid driver’s license and ability to maintain a good driving record
High school diploma or equivalent
Ability to work around moving parts, machines, fumes, or irritant chemicals
Ability to use protective clothing or gear such as masks, goggles, gloves, or shields when required
Ability to remain stationary for long periods and move around indoors and outdoors
Ability to position oneself to reach objects at varying heights
Ability to move equipment weighing a minimum of 50 lbs., assisted or unassisted
Must not use nicotine products, consistent with applicable state law

Benefits

Comp & perks

$100 hiring bonus
$300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program
Paid holidays, vacation, and sick days, if eligible
Career stability
Gym Reimbursement Program, if eligible
Opportunities for advancement
Valuable on-the-job training
Complete Benefit Plan, if eligible
RRSP payroll deduction plan
Deferred profit-sharing plan, if eligible
You Matter Program (EAP)
Mindset App Program
Wellness Programs
Discounts on Apple products, Dell computers, hotels, and more
Paid hands-on working interview
On-the-job education
Certification offered through U-Haul upon employment for propane filling
Certification offered through U-Haul upon employment for forklift operation