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Customer Service Representative, Lot Attendant
U-HaulCustomer Service Representative supporting U-Haul’s moving-equipment rental operations in Phoenix. Inspecting equipment, managing rentals, assisting customers, and handling truck and trailer operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service and equipment management, including the use of U-Scan technology and the ability to handle U-Haul products. Capable of performing physical tasks such as moving equipment, filling propane, and driving a forklift while adhering to safety standards.
Highest-signal resume keywords
Customer ServiceU-Scan TechnologyForklift OperationPropane-Filling CertificationValid Driver's License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Equipment InspectionHitch InstallationTrailer WiringInventory ManagementRental Invoicing
Soft Skills
CommunicationProblem-Solving
Tools & Technologies
U-Scan TechnologyForklift
Certifications & Qualifications
Propane-Filling CertificationForklift Certification
Industry Keywords
U-Haul ProductsCustomer EducationSafety GearHigh School DiplomaDriving Record
About the role
Key responsibilities & impact- Assist customers inside and outside a U-Haul center with U-Haul products and services
- Use smartphone-based U-Scan technology to manage rentals and inventory
- Move and hook up U-Haul trucks and trailers
- Clean and inspect equipment on the lot, including checking fluid levels
- Answer questions and educate customers regarding products and services
- Prepare rental invoices and accept equipment returned from rental
- Install hitches and trailer wiring
- Fill propane
- Drive a forklift
- Perform other duties as assigned
- Participate in ongoing U-Haul education through U-Haul University
Requirements
What you’ll need- Valid driver’s license and ability to maintain a good driving record
- High school diploma or equivalent
- Ability to work around moving parts or machines, fumes, or irritant chemicals
- May be required to use protective clothing or gear such as masks, goggles, gloves, or shields
- Ability to remain stationary for long periods and move around indoors and outdoors
- Ability to position oneself to reach objects at varying heights
- Ability to move equipment weighing a minimum of 50 lbs., assisted or unassisted
- Propane-filling certification offered through U-Haul upon employment
- Forklift certification offered through U-Haul upon employment
- U-Haul will not hire or re-hire individuals who use nicotine products in applicable states, including Arizona
Benefits
Comp & perks- On-the-job education
- $100 hiring bonus
- $300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program
- Career stability
- Opportunities for advancement
- Mindset App Reimbursement
- Gym Reimbursement Program
- Health insurance & Prescription plans, if eligible
- Paid holidays, vacation, and sick days, if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- 24-hour physician available for kids
- Dental & Vision Plans
- Business travel insurance
- You Matter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
- Dave Ramsey’s SmartDollar Program
- Paid hands-on working interviews