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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication and problem resolution. Proficient in order processing and supply chain support, with experience in ERP systems and Microsoft Office Suite.
Highest-signal resume keywords
Customer Service ExperienceProficiency in Microsoft Office SuiteExperience with SAP or Similar ERP SystemExcellent Verbal and Written Communication SkillsStrong Organizational and Follow-Up Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingSupply Chain SupportCompliance ReviewData EntryError Resolution
Soft Skills
Good Decision-Making SkillsPositive AttitudeWillingness to HelpAbility to Multi-Task
Tools & Technologies
Microsoft ExcelSAP
Certifications & Qualifications
High School Diploma or GEDAssociate’s Degree or Equivalent Experience
Industry Keywords
Customer ServiceSupply ChainInternal AuditContinuous ImprovementProcess Development
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide customer service to internal U-Haul sites as part of the Supply Service Representative Team
- Process and enter orders
- Expedite or provide special handling for orders as needed
- Support all U-Haul locations with supply-chain-related questions and concerns
- Maintain a high level of customer service
- Communicate professionally with customers and suppliers by phone and email
- Escalate supplier-performance concerns to Buyers, Material Planners, Freight, and Management
- Resolve disputes while maintaining department policy
- Provide appropriate and helpful responses to field feedback regarding order issues
- Assist Buyers, Planners, Freight, and Management with special tasks and reporting
- Review and correct orders in error status
- Participate in continuous training on systems and daily or as-needed tasks
- Communicate critical information quickly and effectively when changes or challenges arise
- Review orders for compliance with purchasing policies and internal audit
- Complete daily and as-needed SSR tasks
- Contribute to continuous improvement, process development, and process changes
Requirements
What you’ll need- Customer Service experience (2+ years preferred)
- Good decision-making skills
- Positive attitude and willingness to help
- Great organizational and follow-up skills
- Excellent verbal and written communication skills
- Ability to multi-task
- Proficiency in Microsoft Office Suite, particularly Excel
- Experience with SAP or another similar ERP system
- High school diploma or GED required
- Associate’s Degree or equivalent in experience preferred
- This position is not eligible for employer sponsorship
- U-Haul will not hire or re-hire individuals who use nicotine products, consistent with applicable state law
Benefits
Comp & perks- Medical insurance
- Prescription drug plans
- Dental & Vision plan with hearing care discounts
- Onsite medical clinic for team members and eligible family members
- New indoor fitness gym (Midtown Phoenix campus)
- Get Fit Gym Reimbursement Program
- Registered Dietitian Program
- WeightWatchers®
- CVS Virtual Care
- U‑Haul Kids Program
- 24‑Hour Nurse Line
- Wellness Program (Healthier You initiatives & challenges)
- Mindset App Reimbursement
- Pet Insurance & Wellness plans
- Career stability
- Opportunities for advancement
- Valuable on‑the‑job training
- Tuition Reimbursement Program
- Free online courses for personal and professional development at U‑Haul University®
- Employee Stock Ownership Plan (ESOP)
- Company‑paid life insurance
- Voluntary life insurance options
- Short-Term and Long‑Term Disability
- Critical Illness, Accident & Hospital Indemnity plans
- Business & business travel insurance
- MetLaw Legal Program
- MetLife Auto & Home Insurance
- LifeLock Identity Theft Protection
- Dave Ramsey’s SmartDollar® Financial Wellness Program
- U‑Haul Federal Credit Union
- Paid holidays, vacation, and sick time
- You Matter Employee Assistance Program (EAP)
- Discounts on cell phone plans, hotels, computers, vehicles & more
- Community involvement & volunteer opportunities
- U‑Haul Mothers Program (Paid maternity leave)
