Customer Service Representative

U-Haul

Customer Service Representative supporting U-Haul’s do-it-yourself moving equipment rental operations in Takoma Park. Assisting customers, dispatching equipment, inspecting vehicles, and processing returns.

Posted 8/5/2026part-timeTakoma Park • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer service and equipment management, including the use of U-Scan technology and safe handling of U-Haul products. Capable of performing physical tasks such as moving equipment and installing hitches while adhering to safety protocols.

Highest-signal resume keywords

Customer ServiceU-Scan TechnologyForklift OperationPropane Filling CertificationValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment InspectionHitch InstallationInventory ManagementRental Invoice PreparationPropane Filling

Soft Skills

CommunicationProblem-Solving

Tools & Technologies

Smartphone-Based TechnologyForklift

Certifications & Qualifications

U-Haul Certification for Propane FillingU-Haul Certification for Forklift Operation

Industry Keywords

U-Haul ProductsSafety PrecautionsHigh School DiplomaMoving EquipmentNicotine-Free Employment

About the role

Key responsibilities & impact

Assist customers inside and outside a U-Haul center with U-Haul products and services
Use smartphone-based U-Scan technology to manage rentals and inventory
Move and hook up U-Haul trucks and trailers
Clean and inspect equipment on the lot, including checking fluid levels
Answer questions and educate customers regarding products and services
Prepare rental invoices and accept equipment returned from rental
Install hitches and trailer wiring
Fill propane
Drive a forklift
Participate in ongoing continuous U-Haul education through U-Haul University
Perform other duties as assigned

Requirements

What you’ll need

Valid driver’s license and ability to maintain a good driving record
High school diploma or equivalent
Ability to work around moving parts, machines, fumes, or irritant chemicals with special safety precautions
May need to use protective clothing or gear such as masks, goggles, gloves, or shields
Ability to remain stationary for long periods and move around indoors and outdoors
Ability to position oneself to reach objects at varying heights
Ability to move equipment weighing a minimum of 50 lbs., assisted or unassisted
U-Haul certification for propane filling is offered upon employment
U-Haul certification for forklift operation is offered upon employment
Must not use nicotine products for employment in Maryland

Benefits

Comp & perks

On-the-job education
$100 hiring bonus
$300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program
Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey’s SmartDollar Program
Paid hands-on working interviews