Rental Agent

U-Haul

Reservation Manager Agent at U-Haul assisting customers and supporting field team members with reservations. Focused on equipment management and customer service in a dynamic environment.

Posted 7/17/2026full-timeColumbus • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and effective communication while managing equipment and reservations to optimize inventory levels. Capable of multitasking and utilizing office equipment to support team operations and customer needs.

Highest-signal resume keywords

Customer ServiceTime ManagementMultitaskingOffice Equipment ProficiencyReservation Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Tools & Technologies

Multiline PhonesWordEmail

Industry Keywords

Equipment ManagementCustomer ReservationsU-Box Portable StorageMarket Inventory LevelsProductivity Status

About the role

Key responsibilities & impact

Assist with calls from and to customers.
Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
Assist with the Company’s U-Box portable storage product.

Requirements

What you’ll need

High school diploma or equivalent
Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
Proficient in customer service, time management and multitasking

Benefits

Comp & perks

Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey’s SmartDollar Program