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POS Support Specialist
U-Haul. Provide Remote support, via phone queues and live chat assistance, to all applications used to facilitate rental transactions and daily functions of U-Haul field and internal personnel.
Tech Stack
Tools & technologiesSwiftVoIP
About the role
Key responsibilities & impact- Provide Remote support, via phone queues and live chat assistance, to all applications used to facilitate rental transactions and daily functions of U-Haul field and internal personnel.
- Troubleshoot U-Haul owned and maintained peripherals, ie: printers, cash drawers, mobile devices, computer workstations, credit card payment terminals, modems, routers, switches, etc.
- Identify software discrepancies and report to development teams for resolution.
- Research issues and assist in swift incidence and response scenarios.
- Tier 1 issue troubleshooting and resolution with full documentation and escalation as applicable.
- Trace possible network issues that impede the proper function of the software and escalate as appropriate.
- Identify Voice and VoIP issues and resolve or escalate as appropriate.
- Assist with resetting, and troubleshoot User softphone equipment.
- Build and manage field mobile devices using Meraki.
- Work with routers, switches, and modems on a Tier 1 level.
Requirements
What you’ll need- Fundamental working understanding of basic network functions, ie: Ping, tracert, etc.
- Understanding of IP addresses, and configuration of routers, modems, and switches.
- Support, identify, and resolve operating system and browser issues.
- Troubleshoot multiple mobile devices utilizing U-Haul mobile applications.
- System diagnostics and specifications via command prompt.
- Ticket logging proficiency.
- Detailed and complete descriptions of issues and resolution.
- Appropriate professionalism and demeanor, including phone and chat etiquette.
- Ability to type quickly and articulate information clearly.
- Understanding of networked equipment and the ability to remotely install, troubleshoot, and resolve peripheral hardware issues.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingnetwork functionsIP addressesrouter configurationmodem configurationswitch configurationsystem diagnosticsticket loggingmobile device supportVoIP issues resolution
Soft Skills
professionalismphone etiquettechat etiquetteclear communicationarticulationdocumentationproblem-solvingcustomer supportattention to detailquick typing