Typeform

Customer Success Manager

Typeform

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $65,000 - $95,000 per year

About the role

  • Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals
  • Introduce new opportunities to expand usage and optimize client experiences
  • Use internal tools to monitor customer health, usage metrics, and progress
  • Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts
  • Identify expansion opportunities and negotiate and close renewals
  • Deliver account reviews and information around trends to leadership and cross functional teams
  • Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.

Requirements

  • Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company
  • Easily builds rapport with customers and team members
  • A proven track record of expansions and renewals
  • Process-driven and analytical
  • Can identify and communicate trends in their book of business
  • Strong written and verbal communication skills
  • Ability to breakdown and communicate technical terminology in a non-technical manner
  • A passion for delivering the quality level of service
  • Natural curiosity and enthusiasm
  • A team-focused, collaborative instinct
  • Flexible, open to change, and a sense of humor never hurts!
Benefits
  • No one likes a guessing game — that’s why we're transparent about the salary range for this role. In addition to the base, we offer a 5-10% bonus depending on your level and performance. The range is broad because we tailor total compensation based on your location, experience, education, and skillset. We also want to ensure equitable pay across the team and alignment with market data — but let us handle those details. We’re committed to clarity and honesty, so feel free to ask us anything along the way.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successcustomer relationship managementSaaS
Soft Skills
rapport buildinganalytical skillscommunication skillstechnical communicationservice qualitycuriositycollaborationflexibilitysense of humor