Customer Success Manager

Typeform

Customer Success Manager partnering with Enterprise customers to help them achieve business goals at Typeform. Driving activation, continued adoption, and creating lasting partnerships.

Posted 4/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals
Introduce new opportunities to expand usage and optimize client experiences
Use internal tools to monitor customer health, usage metrics, and progress
Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts
Identify expansion opportunities and negotiate and close renewals
Deliver account reviews and information around trends to leadership and cross functional teams
Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.

Requirements

What you’ll need

Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company
Easily builds rapport with customers and team members
A proven track record of expansions and renewals
Process-driven and analytical
Can identify and communicate trends in their book of business
Strong written and verbal communication skills
Ability to breakdown and communicate technical terminology in a non-technical manner
A passion for delivering the quality level of service
Natural curiosity and enthusiasm
A team-focused, collaborative instinct
Flexible, open to change, and a sense of humor never hurts!

Benefits

Comp & perks

No one likes a guessing game — that’s why we're transparent about the salary range for this role. In addition to the base, we offer a 5-10% bonus depending on your level and performance. The range is broad because we tailor total compensation based on your location, experience, education, and skillset. We also want to ensure equitable pay across the team and alignment with market data — but let us handle those details. We’re committed to clarity and honesty, so feel free to ask us anything along the way.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successcustomer relationship managementSaaS

Soft Skills

rapport buildinganalytical skillscommunication skillstechnical communicationservice qualitycuriositycollaborationflexibilitysense of humor