Twygo

Public Relations

• Qualify and screen contacts from the database via phone and email;
• Confirm the customer's interest and the real problem;
• Convert leads into opportunities for the Sales team.

Commercial Analyst – Pre-Sales

Business Analyst

• Act in partnership with business leaders, understanding operations, objectives and challenges to provide strategic support in people management.
• Support and guide managers in conducting 1:1 meetings, structured feedback, career planning and the creation/follow-up of Individual Development Plans (IDPs).
• Lead and support performance review cycles.
• Participate in recruitment and selection processes, collaborating on defining profiles, competencies and cultural fit.
• Support hiring decisions together with leadership.
• Lead and improve onboarding processes.
• Develop and monitor people management metrics.
• Support projects related to HR subsystems (Recruitment & Selection, Organizational Development, employee engagement, succession planning, among others).
• Perform behavioral profile analyses and support development actions.
• Strengthen relationships with employees by promoting an environment of trust, active listening and open communication.

People Management Analyst

Product Designer

• Conduct research, interviews, and usability testing to understand users' needs, pain points, and behaviors.
• Gather requirements and translate user and business insights into experience solutions.
• Create user flows, journey maps, wireframes, and interactive prototypes that represent real product solutions.
• Work collaboratively with Product Managers, UI Designers, and Development, connecting user experience to product decisions.
• Analyze data, metrics, and feedback to continuously iterate on proposed solutions.
• Facilitate design thinking, discovery, and co-creation sessions with internal and external stakeholders.
• Participate in design reviews, user validations, and continuous adjustments to flows and prototypes.
• Support product decisions when needed, with a user-centered perspective.

UX Designer – with a Product mindset

Designer

• Manage the full content lifecycle, from conception to delivery, ensuring materials meet the training and development needs of various areas of the company.
• Create and negotiate content with internal and external subject-matter experts, developing relevant and impactful materials for the LMS platform.
• Plan and develop training content with a focus on continuous process improvement and strategic alignment with organizational objectives.
• Seek and establish partnerships to generate content for communities of practice, identifying collaborations with strategic partners.
• Participate in digital events such as webinars, conferences, meetings, and courses, ensuring effective execution and delivery of value to participants.
• Monitor and adjust content based on performance and feedback, ensuring training effectiveness and employee satisfaction.
• Be proactive and eager to innovate, always looking for new ways to create and disseminate content that contributes to team and company growth.

Commercial Analyst – Pre-Sales

People Management Analyst

UX Designer – with a Product mindset

Content Developer – Instructional Designer