L1 Technical Support Representative – Dayshift

Twoconnect

L1 technical support for Twoconnect customers using EV charging stations. Troubleshooting charger hardware, software, networks, installations, and remote diagnostics.

Posted 8/11/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for EV charging stations, including troubleshooting hardware and software issues, guiding customers through installation and maintenance, and ensuring compliance with industry standards. Proficient in using CRM and ticketing systems while maintaining strong communication and customer satisfaction.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsKnowledge of EV Charging InfrastructureExperience with CRM and Ticketing SystemsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting HardwareTroubleshooting SoftwareNetworking ComponentsSystem Performance MonitoringFirmware UpdatesSystem IntegrationsRemote DiagnosticsInstallation ProceduresMaintenance ProceduresCustomer Interaction Documentation

Soft Skills

Attention to DetailCustomer Satisfaction CommitmentAbility to Explain Technical ConceptsIndependent WorkEffective Inquiry Management

Tools & Technologies

ZendeskFreshdeskMicrosoft Office SuiteGoogle Workspace

Industry Keywords

EV Charging StationsElectric Vehicle InfrastructurePower SystemsRenewable EnergyIndustry StandardsSafety Regulations

About the role

Key responsibilities & impact

Provide technical support to customers regarding EV charging stations via phone, email, and live chat
Diagnose and troubleshoot hardware and software issues related to EV chargers and their networks
Guide customers through installation, setup, and maintenance procedures
Escalate complex issues to the engineering or field service team as required
Monitor and analyse system performance and identify potential issues proactively
Document customer interactions, troubleshooting steps, and solutions in the ticketing system
Assist with firmware updates, system integrations, and remote diagnostics
Provide technical training to customers and internal teams on best practices
Stay up to date with industry trends, emerging technologies, and product updates
Collaborate with the sales team to identify customer needs and provide pre-sales technical assistance
Ensure compliance with industry standards and safety regulations
Perform other role-specific duties as required

Requirements

What you’ll need

Bachelor's degree in Engineering, IT, or a related technical field preferred
Prior experience in technical support, customer service, or a similar role
Knowledge of electric vehicle charging infrastructure, power systems, or renewable energy is a plus
Strong troubleshooting skills with hardware, software, and networking components
Experience using CRM and ticketing systems such as Zendesk or Freshdesk
Excellent communication skills and ability to explain technical concepts to non-technical users
Ability to work independently and manage multiple customer inquiries effectively
Proficiency in Microsoft Office Suite and Google Workspace
Strong attention to detail and commitment to customer satisfaction

Benefits

Comp & perks

Permanent work from home
HMO with 2 free dependents and medical reimbursements
Government-mandated benefits
Opportunities to work with leading companies in Australia and beyond
Training programmes for career development
Company outings
Team activities
Wellness sessions
Supportive, inclusive culture
Dedicated managers focused on your growth and success
Competitive pay and benefits
Additional entitlements
Structured career development programs
People-first culture prioritizing stability, growth and genuine care
Equal opportunity employer
Cultural diversity and inclusive workplace