Claims & Scheduling Coordinator – Property Insurance
Twoconnect
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist with new claims by supporting assessment scheduling, coordinating site visits, and managing follow-ups post-assessment.
- Coordinate trades for repairs, ensuring jobs are scheduled, tracked, invoiced, and closed out efficiently.
- Support “Make Safe” emergency repair allocations – ensuring trades are on-site within 4 hours of allocation.
- Manage documentation, ensuring critical path updates are accurately maintained and job files are complete.
- Liaise with trades, assessors, and internal teams to confirm availability, repair timelines, and next steps.
- Proactively manage delays, cancellations, or scope changes by rescheduling and escalating where necessary.
- Assist with increasing claims volume by identifying process efficiencies and reducing administrative delays.
- Provide reporting and note-taking support for the core operations team, including job updates, contractor actions, and outstanding items.
- Maintain clear internal records to ensure full visibility on job progression, repair milestones, and trades deployment.
- Monitor KPIs and SLAs to ensure compliance with service delivery timeframes and escalate where required.
- Support invoice verification, contractor follow-up, and document collection to ensure job closure accuracy.
- Help identify and implement operational improvements for better team efficiency and job turnaround time.
- Other role-specific duties as they arise.
Requirements
- Bachelor’s degree in Business, Construction Management, Operations, or a related field.
- At least 3–5 years of experience in administration, scheduling, repair coordination, or insurance support roles.
- Experience working with trades, assessors, or claims personnel in a fast-paced environment is highly regarded.
- Excellent organizational and time management skills with strong attention to detail.
- Ability to work independently and collaboratively in a dynamic team environment.
- Strong written communication skills for internal reporting and documentation.
- Confident in managing multiple stakeholders, including trades, clients, and third-party providers.
- Experience with job management or scheduling systems (e.g., Simpro, ServiceM8) preferred.
- Understanding of the property repairs or insurance repair industry is advantageous.
- Proficiency in Microsoft Office (Excel, Outlook, Word) and general digital literacy.
- Proactive mindset with a commitment to efficiency and high-quality outcomes.
Benefits
- work setup – Work from home
- shift – Monday to Friday 7AM to 4PM PHT (adjustments will be made for daylight saving time)
- HMO with 1 free dependent and medical reimbursements
- Government-mandated benefits
- work from home allowances
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
administrationschedulingrepair coordinationclaims supportjob managementprocess efficienciesinvoice verificationdocumentation managementKPI monitoringSLA compliance
Soft skills
organizational skillstime managementattention to detailindependent workcollaborative workwritten communicationstakeholder managementproactive mindsetcommitment to efficiencyhigh-quality outcomes
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Construction ManagementBachelor’s degree in Operations