Operations Analytics Manager

Two Chairs

Operations Analytics Manager on Operations team driving data-informed decisions for therapy and psychiatry business lines at Two Chairs. Collaborating cross-functionally to support strategic operational metrics.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and refining forecasting models while integrating complex business variables into supply and demand strategies. Collaborates effectively across diverse teams to translate data insights into actionable operational strategies that drive financial health.

Highest-signal resume keywords

Forecasting Model DevelopmentData Analysis and InterpretationCross-Functional CollaborationOperational Metrics GovernanceUnit Economics Evaluation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Forecasting ModelsData AnalysisSQLAnalytics/BI ToolsCapacity MetricsOperational LeversComplex Data SetsStatistical AnalysisFinancial ModelingProcess Improvement

Soft Skills

Strategic Insight CommunicationProblem-SolvingTeam CollaborationAdaptabilityAnalytical Thinking

Tools & Technologies

LookerData InfrastructureData Science CollaborationBusiness Intelligence Tools

Industry Keywords

PsychiatryRecruitment LifecycleOperational EfficiencyFinancial HealthMarket Launch Strategies

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Building initial Psychiatry S&D model, integrating it into our core data infrastructure, and maintaining it as we launch across new markets
Establish capacity metrics that directly guide hiring velocity, resource allocation, and cross-licensing strategies
Build, maintain, and refine end-to-end S&D forecasting models across current and upcoming launches (e.g., state, payer, channel launches)
Incorporate complex business variables into supply and demand models (e.g., variable session frequencies, clinician ramp times, and cross-licensing constraints)
Evaluate unit economics and recommend operational levers to ensure business strategy aligns directly with revenue, margin, and clinician utilization targets
Partner closely with Data Science and Data Engineering to co-create models and transition standalone new models into our core data infrastructure
Define, govern, and track standardized operational metrics, including capacity, clinician utilization rates, hiring targets, and client time-to-care metrics
Perform regular 'forecast vs. actuals' audits as new demand data becomes available, refining key assumptions (e.g., hiring velocity, client demand, clinician ramp-up schedules)
Partner cross-functionally with Growth, Finance, Clinical Recruiting, and Clinical Operations to communicate strategic insights and align cross-functional priorities
Support executive decision-making on key operational trade-offs, such as determining clinician hiring volumes versus expanding cross-licensing for existing clinicians
Identify operational bottlenecks across the end-to-end recruitment and patient lifecycle, driving scalable process improvements to enhance efficiency and service quality

Requirements

What you’ll need

5+ years of relevant work experience in an analytical role, preferably in banking, management consulting, finance, tech operations, or other highly analytical role
Excel at analyzing complex data sets and building sophisticated forecasting models, including proficiency in analytics/BI tools (e.g., SQL, Looker). Experience collaborating with Data Science teams to co-create models is a plus.
Bring a big-picture perspective and understand how operational levers (unit economics, capacity tradeoffs, session frequency) directly drive financial health and business outcomes
Work effectively with diverse teams across Finance, Growth, Recruiting, and Clinical leadership, translating quantitative insights into actionable strategies
Are comfortable navigating unstructured problems—building solutions from 0 to 1 and iteratively refining models until they are fully production-ready

Benefits

Comp & perks

Equity in a high-growth start-up
Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
Comprehensive medical, dental, and vision coverage
401(k) Retirement savings options
One-time $200 Work from Home reimbursement
Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
Annual $500 subsidized company contribution to your healthcare FSA or HSA
Paid parental leave