Psychiatry Operations Associate

Two Chairs

Operations Associate supporting psychiatry program by improving processes and client access. Collaborating with various teams to enhance communication and operational efficiency in mental healthcare.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $70,400 - $82,800 per yearWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service to patients as they move through care, supporting entry into care and logistics throughout care.
Act as a liaison between patients and providers, ensuring clear and effective communication regarding treatment, appointments, and recommended follow up actions (i.e. labs)
Ensure the security and confidentiality of all patient and provider data in compliance with HIPAA and other regulatory standards.
Skillfully manage patients that are needing urgent support, including ensuring clients receive timely support with prescription issues or medication side effects from clinical team or other identified resources.
Provide general clinician support – assist clinicians with administrative, tooling, or patient-specific questions and/or duties
Enable providers to be able to operate at the top of their licenses by supporting on patient-specific tasks that don’t require medical licensure to complete such as obtaining medical records, completing prescription prior authorizations, finding local lab facilities, etc.
Monitor and manage operational workflows, ensuring compliance with organizational policies and procedures.
Always have an eye for scale and efficiency, specifically identify processes that can be optimized.
Develop and execute processes to save time for providers before and after appointments, such as ensuring client data is up to date
Identify workflows that are missing or could be improved
Work with cross-functional partners to design and implement new processes

Requirements

What you’ll need

Experience in a similar operations or support role, preferably in a tech or mental healthcare setting
Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
Experience with working with medical providers, pharmacies, and labs
Experience with completing prescription prior authorizations and using supporting tools such as CoverMyMeds
Excellent written and verbal communication and interpersonal skills, with the ability to interact compassionately with clients and providers.
Demonstrated experience learning new tools, monitoring and optimizing business metrics, and building/iterating operational processes
Adaptable and skilled at maintaining focus and delivering in a rapidly changing and ambiguous environment.
Thrives in a rapidly changing environment, identifying opportunities to improve and navigate ambiguity in a rapidly changing environment while building a new service line.
Experience working on cross-functional projects and creating professional communications

Benefits

Comp & perks

Equity in a high-growth start-up
Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
Comprehensive medical, dental, and vision coverage
One-time $200 Work from Home reimbursement
401(k) Retirement savings options
Annual $500 professional development stipend to support your professional development
Annual $500 subsidized company contribution to your healthcare FSA or HSA
Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
Paid parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementpatient supportprescription prior authorizationsdata managementworkflow optimizationprocess developmentadministrative supportpatient experience enhancementmultitaskingprioritization

Soft Skills

communicationinterpersonal skillsadaptabilityproblem-solvingcompassionfocusorganizational skillscollaborationattention to detailcustomer service