Director of Partner Success – Contract
Two Chairs
contract
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $95 - $106 per hour
Job Level
About the role
- Build a deep understanding of Two Chairs’ approach, services, and value proposition.
- Develop strong relationships with key stakeholders at Two Chairs and within our partners’ organizations.
- Execute existing partner strategic plans and adapt them based on new needs and insights.
- Lead account expansion to new service lines launched in 2025.
- Implement strategic partner roadmaps, driving measurable growth and impact.
- Strengthen our relationships with each partner and build durable foundations for long-term success.
- Evolve our Partner Success playbook to allow us to scale our operations to many more partners efficiently.
- Expanded partner coverage and set us up for growth in our new service lines
Requirements
- Experience as the direct owner of health plan accounts and relationships
- Proven expertise in client Services and strategic partnership management: A track record of achieving high client satisfaction, partner growth, and successful payer renewals.
- Exceptional relationship-building skills: Ability to foster productive relationships with partners, including executives, to drive long-term business impact and organizational goals while managing multiple partners simultaneously and balancing strategic priorities with service excellence.
- Strong communication and analytical skills: Outstanding written and oral communication skills, including superior presentation abilities and the ability to create and present data analyses that drive strategic decision-making and effectively inform partners.
- Operational and strategic excellence: A proven ability to prioritize and manage multiple projects while holding yourself and others accountable for deadlines and deliverables, seamlessly transitioning between day-to-day execution and managing long-term initiatives, and successfully navigating internal and external needs with creative solutions.
- Adaptability and resilience in high-growth environments: A capacity to thrive in fast-paced, dynamic settings by adapting quickly to evolving priorities, maintaining a positive and proactive mindset, and bringing enthusiasm, initiative, and creativity to maximize partner success and organizational growth.
- Commitment to collaboration and service orientation: A collaborative spirit and strong service mindset, focused on creating value for partners and driving shared goals and outcomes across multiple functions.
- Leadership and influence: Demonstrable experience serving as the voice of our partners internally with a track record advocating for investment in the growth and satisfaction of partners and driving a sense of shared ownership of partner success across the organization
- Bay Area Location (preferred): Proximity to Two Chairs’ offices to enable close collaboration with key partners and a willingness to travel for key client meetings and team events
Benefits
- Equity in a high-growth start-up
- Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
- Comprehensive medical, dental, and vision coverage
- One-time $200 Work from Home reimbursement
- 401(k) Retirement savings options
- Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
- Annual $500 subsidized company contribution to your healthcare FSA or HSA
- Paid parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client servicesstrategic partnership managementdata analysisproject managementaccount management
Soft Skills
relationship-buildingcommunicationanalytical skillsoperational excellencestrategic thinkingadaptabilityresiliencecollaborationleadershipinfluence