Twist Bioscience

Director, Commercial Project Management

Twist Bioscience

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Lead and develop two Project Management Managers, setting clear priorities, performance expectations, and grow capabilities aligned to commercial objectives.
  • Provide strategic oversight of the project management function, ensuring consistent execution in support of Sales and revenue goals.
  • Act as the senior escalation point for high-value, complex customer projects, ensuring a high-touch, commercially focused response.
  • Oversee critical project phases including feasibility, scoping, resourcing, execution, risk management, and delivery to commercial success.
  • Align project priorities, capacity, timelines, and budgets with quarterly and annual Sales targets.
  • Partner with operations leadership and scientific teams to resolve complex issues and implement scalable, commercially viable workflows.
  • Deliver concise, executive-level project and forecast updates to Sales Leadership, Finance, and other key stakeholders.
  • Maintain a high-level view of project pipeline and WIP, reporting status, risks, and commercial impact in weekly leadership reviews.
  • Define and track key project and commercial metrics, including revenue conversion, on-time delivery, and capacity utilization.
  • Support Sales enablement through strategic input on proposals, SOWs, service offerings, and selective customer engagements.

Requirements

  • 8+ years of progressive project management experience in life sciences or a related field, with 4+ years in a high-impact, customer-facing or commercial leadership role.
  • Bachelor’s degree in Biology, Chemistry, or a related field required; advanced degree (e.g., MS, MBA, PhD) and/or significant hands-on laboratory experience are a significant plus.
  • Demonstrated strategic ability in managing the entire customer journey, from initial inquiry through service delivery and post-project engagement.
  • Strong commercial understanding of service offerings, customer workflows, and their direct impact on revenue.
  • Proven ability to influence, lead, and collaborate effectively with cross-functional executive teams, customers, internal operations, and the Sales organization.
  • Exceptional track record of successfully managing large-scale, complex projects to exceed customer expectations and meet commercial objectives.
  • Exceptional leadership, teamwork, and executive-level communication skills.
  • A proactive, high-energy, and positive attitude with a strategic, results-driven mindset.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementrisk managementrevenue conversioncapacity utilizationservice deliveryproposal developmentSOWscommercial metricsfeasibility analysisscoping
Soft skills
leadershipcollaborationcommunicationstrategic thinkinginfluenceteamworkproblem-solvingcustomer engagementresults-driven mindsethigh-energy attitude