Project Manager, Biopharma
Twist Bioscience
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond directly or direct all incoming inquiries from customers and the business development team to the appropriate expertise within the Biopharma Project Team; respond quickly and professionally with the information provided by the Biopharma Project Team in response to all customer and internal inquiries; maintain records
- Develop a general knowledge of typical Biopharma Project workflows
- Monitor and report “real time” on the status of all Biopharma commercial (revenue-generating) projects in-process; attend weekly Biopharma team meetings
- Maintain and update transparent, accessible list of Biopharma WIP
- Maintain accurate, timely records in all systems to allow for up-to-date reporting
- Manage communication between existing and new customers and the internal team providing project fulfillment details and deliverables; provide written updates on project progress as agreed with certain customers
- Work with Finance to support the development and implementation of a standard process to invoice Biopharma customers in an expeditious manner as and when required
- Maintain a “real-time” revenue reporting system that includes all customer (revenue-generating) biopharma projects (including TCR library products)
- Working with Product Management, the Biopharma team, and Finance, develop a Biopharma menu of services and sub-services with accurate COGS and end-user pricing to support customer quotes and proposals
- Assist Finance with navigating through the payments processed for invoiced milestones
- Indirectly manage Biopharma project capacity to maximize customer satisfaction and achieve business goals, report capacity issues
- Working with key customers, develop processes to manage order intake, process progression, shipment/delivery, and sharing of project information
- Participate in training the sales teams and support selling activities as appropriate
- Support the creation of content collateral and product messaging to convey value proposition to target markets
- Any other “ad hoc” projects not listed above as required from time to time
- Follow regulatory and ISO 13485 requirements
Requirements
- 5+ years of relevant work experience in the life sciences or related field, with >2 years in a customer-facing role
- Requires Bachelor’s degree in Biology, Chemistry, or related field. Advanced degree and/or hands on laboratory experience a bonus
- Customer communication from inquiry to delivery of services
- Understanding of services offering and customer workflows
- Proven ability to influence cross-functional teams, and to work effectively with customers, internal operations, and sales teams
- Demonstrated track record of managing projects that meet customer expectations
- Outstanding leadership, teamwork, and communication skills
- Hands-on, high-energy, positive attitude with a can-do mindset.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcustomer communicationrevenue reportinginvoice processingBiopharma workflowsCOGS calculationcontent creationregulatory complianceISO 13485
Soft skills
leadershipteamworkcommunicationinfluencingcustomer satisfactionproblem-solvingadaptabilitypositive attitudecollaboration
Certifications
Bachelor's degree in BiologyBachelor's degree in Chemistry