PA to Global R&I Director, NPD and Supply Chain Innovation Director

Twinings

PA to Global R&I Director ensuring smooth running of leadership roles across various regions. Provides administrative support for strategic delivery and international coordination.

Posted 5/18/2026full-timeAndover • 🇬🇧 United KingdomLeadWebsite

About the role

Key responsibilities & impact

- Effective and proactive diary management for both Directors, confidently navigating complex, ever-changing schedules across multiple time zones.
- Long term planning through strategic calendar management. Structure calendar around long term priorities, business critical meetings and safeguard time for strategic work, preparation for critical meetings and people/team development.
- Communication Management: gatekeeper and liaison; handling emails including drafting responses, filtering enquiries, ensuring timely response to priority requests and propose delegates for diary clashes.
- Long term planning through strategic calendar management.
- Coordinating domestic and international travel itineraries.
- Acting as a key coordination point between UK-based and international stakeholders, including the NPD & Supply Chain Innovation Director based in Poland.
- Preparing, editing, and collating professional presentations, correspondence, and briefing materials.
- Management of document/record electronic filing (self and Directors) to facilitate ‘data/information at fingertips’ to maximise efficiency. Including handling sensitive information with a high level of trust and professionalism
- Arrange and support meetings, ensuring agendas, attendance, and logistics are fully aligned.
- Attend relevant leadership team meetings to provide organisational and administrative support.
- Support the teams on strategy, KPIs, and progress tracking.
- Work closely with the PA to the Chief Brand Officer on whole team events.
- Lead planning and execution of R&I and NPD team events and away days.
- Build and maintain networks with internal teams, external agencies, suppliers, and partners.
- Budget management including cost center oversight.
- Manage expenses for both Directors and relevant team activities.
- Coordinate with the wider admin team to build engagement and effective ways of working.
- Proactively suggest ideas to strengthen communication and morale.
- Act as a trusted representative of both Directors with stakeholders and direct reports.
- Coordinate the collection, upkeep and consolidation of KPIs and budget information across R&I, NPD and Supply Chain Innovation.
- Work closely with managers to ensure KPI and budget data is kept up to date and submitted in line with agreed timelines.
- Track spend against budgets, highlighting variances and incomplete information.
- Follow up with managers where updates are missing or unclear and escalate issues to the Directors as required.
- Support preparation of KPI reporting for leadership forums.

Requirements

What you’ll need

- Experience of working as a PA/EA within a commercial, high performing organisation.
- Proven experience of supporting senior leaders working across different countries and time zones within a global or matrix organisation.
- Excellent communication skills at all levels of the organisation, flexing style to suit the audience.
- Strong organisation and planning skills and record keeping.
- Computer literate in Microsoft packages and ideally experienced in using AI to drive efficiency.
- Able to multi-task, managing multiple priorities at any one time.
- Confident and resilient and pragmatic.
- Assertive and able to hold others to account.
- Flexible and enthusiastic.
- Happy to work on their own and with others.
- Confidential and discreet.
- Demonstrates excellent attention to detail.
- Ability to work under own initiative.
- Strong creative flair advantageous.
- Experience of working as a PA at a senior level within a commercial, high performing organisation.
- Highly skilled in maximising effectiveness of Executives.
- Experience at creating highly engaging presentations.
- Experience of organising conferences/events/away days.
- Experience of working with an international client group.
- Experience of supporting a broader team, alongside managing a 1:1 PA relationship.
- Experience of working within a decentralised/matrix structure advantageous.
- Experience of using SAP advantageous

Benefits

Comp & perks

- Yearly bonus based on personal contribution and financial performance
- Flexible working options
- 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
- Onsite Gym and Wellbeing Centre
- Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
- Pension scheme with your contributions matched for up to 10% of your salary
- Cycle to work scheme
- SimplyHealth Cash plan
- Onsite Staff shop and online staff discounts
- Access to LinkedIn Learning
- Access to ABF Networking, connect, collaborate, and grow across the ABF Group.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

diary managementcalendar managementcommunication managementdocument managementbudget managementKPI trackingpresentation preparationevent organizationrecord keepingmulti-tasking

Soft Skills

communication skillsorganization skillsplanning skillsconfidentialityattention to detailflexibilityresilienceinitiativecreativityassertiveness