Field Technical Services Representative

Twin Rivers Paper Company

Field Technical Service Representative at Twin Rivers Paper Company ensuring technical support for customers. Building relationships with clients while traveling frequently to resolve issues and provide feedback.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $72,500 - $107,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in paper manufacturing processes and customer relationship management, with a strong ability to analyze and resolve technical issues while ensuring adherence to quality standards. Proficient in utilizing analytical software and MS Office to generate reports and communicate effectively across various stakeholders.

Highest-signal resume keywords

Bachelor’s Degree In A Technical Field10+ Years Experience In Paper ManufacturingProficient In MS Office (Excel, Word, PowerPoint)Analytical Software Proficiency (MiniTab, P1 Process Book, Proficy)Ability To Travel Frequently (50% - 75%)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Paper ManufacturingProblem-SolvingCustomer Relationship ManagementQuality Standards AdherenceTechnical Support

Soft Skills

Organizational SkillsPlanning SkillsWritten Presentation SkillsAttention To DetailCommunication Skills

Tools & Technologies

Manufacturing Execution Software (ELIXIR/OptiVision)Analytical Software (MiniTab, P1 Process Book, Proficy)

Industry Keywords

Paper MakingConvertingCustomer SatisfactionField Problem AnalysisNew Product Trials

Tech Stack

Tools & technologies

Elixir

About the role

Key responsibilities & impact

Ensure customer satisfaction through building meaningful relationships with customers and mill personnel.
Represent all of Twin Rivers' paper markets (publishing, label, packaging, and technical).
Collect, analyze, and define field problems as well as help drive the internal and external resolution.
Understand the paper making and finishing processes that enable effective description of issues to help solve customer concerns.
Participate in new product and improvement trials at the end users in an effort to provide meaningful and timely feedback to the mills.
Periodically visit warehouses and contracted converters to be sure they are representing Twin Rivers and our products in a professional manner.
Generate reports to communicate and build a database of customer feedback and knowledge.
Provide technical support to the paper mills ensuring that all applicable quality standards are adhered to.

Requirements

What you’ll need

Bachelor’s Degree in a technical field or equivalent in experience.
10+ years’ experience in paper manufacturing and/or converting with a strong understanding of paper making.
Ability to travel frequently (50% - 75%) to customers and mills.
Proficient computer skills in MS Office (Excel, Word, PowerPoint) plus analytical software (such as MiniTab, P1 Process Book, Proficy).
Ability to learn Manufacturing Execution Software (such as ELIXIR/OptiVision).
Self-starter with good organizational and planning skills.
Good written presentation skills with the ability to communicate effectively throughout the Twin Rivers organization, customers, and suppliers.
Must possess strong attention to detail and have good problem-solving abilities.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Professional development opportunities