Certified Medical Assistant

Twin Health

Certified Medical Assistant supporting virtual onboarding and care management for Twin Health’s AI-powered metabolic-health platform. Coordinating member intake, scheduling, documentation, medication tasks, and nursing-team operations remotely.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare practices, including patient intake, medical information capture, and medication reconciliation, while ensuring HIPAA compliance. Proficient in using electronic health records and providing administrative support in a fast-paced environment.

Highest-signal resume keywords

National Certification In Medical AssistingExperience With Electronic Health RecordsKnowledge Of Patient IntakeStrong Written And Verbal Communication SkillsBilingual Fluency In Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Information CaptureMedication ReconciliationHealth Profile Information EntryScheduling CoordinationNon-Clinical TriageTask ManagementProcess ImprovementFollow-Up CallsDocumentation CompletionCare Management Support

Soft Skills

Strong Communication SkillsAbility To Manage Competing PrioritiesTeam Collaboration

Tools & Technologies

EMR ToolsVideo Conferencing PlatformsAudio/Visual Technology

Certifications & Qualifications

National Certification In Medical Assisting

Industry Keywords

HIPAA ComplianceHealthcare PracticesMember EnrollmentVirtual OnboardingChronic Metabolic Diseases

About the role

Key responsibilities & impact

Work across multiple practice areas, including Intake, Member Enrollment, and Member Program Activation
Capture, enter, and confirm health profile information for virtual onboarding and visits
Collect and maintain accurate member health information while upholding HIPAA compliance
Conduct new-member phone calls using scripts and complete documentation
Engage members about Twin Health in partnership with the Enrollment team
Coordinate scheduling and ensure accuracy of scheduled member visits
Provide administrative support for care management activities and team projects
Complete medication requests, tasking actions, lab reminders and scheduling, prior authorizations, and non-clinical triage
Use EMR tools and platforms, portal messages, phone calls, faxes, and letters
Assist Registered Nurses with onboarding tasks
Participate in team huddles, care management planning, operations meetings, and continuous process improvement
Support pilots, track processes, report operational gaps, and provide feedback
Perform member and provider follow-up calls
Work under the general supervision of the Team Leader and/or Registered Nurse Ops Manager
Complete other assigned duties, including updating policies and procedures and learning new technology

Requirements

What you’ll need

National Certification in Medical Assisting
2+ years of college
5+ years of experience in a healthcare setting working with clinicians
Three-five years of healthcare experience typically achieved as a Medical Assistant, Certified Medical Assistant, Health Unit Coordinator, or similar
Strong written and verbal communication skills
Experience with electronic health records and platforms
Experience using audio/visual technology or video conferencing platforms
Knowledge of healthcare practices and medical vocabulary
Knowledge of patient intake, medical information capture, and medication reconciliation
Access to high-speed internet and phone lines
Ability to manage multiple competing priorities in a fast-paced environment
Bilingual fluency in Spanish preferred
Passion for transforming lives by improving chronic metabolic diseases

Benefits

Comp & perks

Competitive compensation package in line with leading technology companies
Remote and accomplished global team
Opportunity for equity participation
Unlimited vacation with manager approval
16 weeks of 100% paid parental leave for delivering parents
8 weeks of 100% paid parental leave for non-delivering parents
100% employer-sponsored healthcare, dental, and vision for you
80% coverage for your family
Health Savings Account and Flexible Spending Account options
401k retirement savings plan
High level of flexibility