Shape AI-driven Enrollment process and deliver optimized conversion outcomes for Twin Members.
Validate end-to-end behavior of conversational AI agents (voice and text) integrated into Member mobile app and Clinical web app.
Drive test strategy, planning and execution covering functionality, usability, performance, localization, 3rd-party integrations and reliability.
Validate real-world end-to-end Member and Clinical conversion experiences on Production and Staging environments.
Collaborate with Product Management, Development, Design and MEA team as a super-user to represent Members and improve user experience.
Fully leverage AI to assist testing, develop comprehensive test coverage and automated regression using AI QA agents.
Additional duties as assigned.
Requirements
A detail-oriented and user-focused mindset
High empathy and passion for end users
Past experience of assertive engagement across the design and successful delivery of high quality outcomes
Proven functional and end-to-end QA skills
Proven technical ability requisite to leveraging AI-driven testing tools and testing AI conversational interfaces
Experience testing features and UI’s (mobile and web) for consumer-facing or other high-scale applications
Experience testing complex systems
Strong verbal and written communication skills
This position is based in Mountain View, California
Benefits
A competitive compensation package in line with leading technology companies
As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments.
Opportunity for equity participation
Unlimited vacation with manager approval
16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
401k retirement savings plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
detail-oriented mindsetuser-focused mindsethigh empathypassion for end usersassertive engagementstrong verbal communication skillsstrong written communication skills