Client Growth & Success Associate – Strategic Employers

Twin Health

Client Growth and Success Associate supporting a portfolio of strategic employer accounts at Twin Health. Focused on operational execution and data-driven insights to improve client relations and success.

Posted 5/11/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $95,000 - $105,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Run point on coordinating cross-functional workstreams supporting strategic employer accounts, ensuring deliverables stay on track, owners are clear, and timelines hold
Maintain account plans, trackers, and project documentation; proactively surface risks, dependencies, and slippage to the Director
Drive follow-through on action items coming out of client meetings, internal syncs, and leadership reviews
Partner with Clinical, Product, Analytics, Marketing, and Implementation teams to ensure aligned, on-time execution against client commitments
Support development of materials for Monthly and Quarterly Business Reviews, including data pulls, slide development, and narrative drafting
Analyze engagement, enrollment, and outcomes data to identify trends, anomalies, and opportunities worth surfacing
Translate complex data into clear, accurate, client-ready insights
Monitor client health indicators and flag potential risks to senior leadership
Coordinate internally to resolve operational issues impacting client experience
Document meeting minutes, client feedback, account plans, and insights to inform internal improvements
Support strategies to increase enrollment and member engagement
Coordinate client-facing communications, campaigns, and webinars with Marketing
Analyze performance data to identify trends and opportunitiesAssist with renewal tracking, documentation, and timeline management
Identify potential expansion opportunities and escalate to senior leadership
Maintain renewal readiness materials and client documentation
Other duties as assigned

Requirements

What you’ll need

1–3 years of experience in client success, account management, consulting, or customer-facing roles (SaaS or healthcare preferred)
Strong organizational skills and attention to detail
Analytical mindset with ability to translate data into insights
Clear and professional communication skills
Comfortable managing multiple priorities in a fast-paced environment
Proactive, collaborative, and eager to learn
Interest in enterprise account management and client growth strategy
Willingness to travel as needed
Experience using CRM systems such as Salesforce (SFDC) preferred
Familiarity with ticketing platforms such as Zendesk preferred
Exposure to cross functional project management tools such as JIRA preferred
This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Benefits

Comp & perks

A competitive compensation package in line with leading technology companies
A remote and accomplished global team
Opportunity for equity participation
Unlimited vacation with manager approval
16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
401k retirement savings plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisproject managementclient successaccount managementcustomer engagementenrollment strategiesperformance analysisnarrative draftingrisk managementrenewal tracking

Soft Skills

organizational skillsattention to detailanalytical mindsetcommunication skillsmultitaskingproactivecollaborativeeager to learnclient-facingstrategic thinking