Patient Intake Services Specialist

Twin Cities Orthopedics

Patient Intake Services Specialist responsible for scheduling and patient registration in a call center. Ensuring excellent customer service while managing high volume inbound calls.

Posted 7/25/2026full-timeRemote - MN • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration and scheduling within a call center environment, ensuring effective communication and documentation of insurance information while maintaining a high level of customer service.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingCustomer Service ExperienceCall Center ExperienceInsurance Verification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient RegistrationAppointment SchedulingInsurance Verification

Soft Skills

Effective CommunicationProfessionalismTimeliness

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare FacilityCall Center EnvironmentHealth Care Plan Requirements

About the role

Key responsibilities & impact

Registration and scheduling of patients in a call center environment
Answer a high volume of inbound calls in a timely, pleasant and professional manner
Communicate all pertinent patient information regarding their call
Verify and document insurance information as defined by current business practices
Maintain and update assigned appointment reports
Maintain a working knowledge of health care plan requirements

Requirements

What you’ll need

High School diploma/GED or equivalent
Customer service experience
Previous experience in a healthcare facility in relation to pre-registration or appointment scheduling preferred
Previous experience in a call-center environment preferred

Benefits

Comp & perks

Medical (w/Maternity Bundle)
Dental & Vision plans
Tuition Reimbursement
401(k) w/ Profit Sharing
Employee Assistance Program
Lifetime Fitness Subsidy
Car Rental discounts
Home, Auto, & Pet insurance savings programs
Sign-on bonus for select roles