Twin Cities Orthopedics

Therapy Insurance Specialist

Twin Cities Orthopedics

full-time

Posted on:

Location Type: Remote

Location: Minnesota • United States

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Salary

💰 $20 - $30 per hour

About the role

  • Provide excellent customer service and documentation while communicating with patients, insurance representatives, clinic personnel, and outside vendors.
  • Verify and document insurance information as defined by current business practices.
  • Research denials and report findings back to billing denial team.
  • Schedule new and existing patients in the current practice management system.
  • Answer inbound calls in a timely, pleasant and professional manner.
  • Communicate all pertinent patient information regarding their call.
  • Ensure professional communication with patients, insurance representatives, clinic personnel, and outside vendors.
  • Maintain a working knowledge of health care plan requirements and health plan networks.
  • Make outbound phone calls to patients and/or insurance companies for benefit inquiries.
  • Travel as needed for team meetings.
  • Comply with all TCO and therapy policies and procedures.
  • Complete daily tasks and follow up each day as designated.
  • Demonstrate the ability to work as an effective team member.

Requirements

  • High School diploma/GED or equivalent
  • Customer service experience required
  • Previous experience in a healthcare facility in relation to pre-registration, insurance verification, or appointment scheduling preferred
Benefits
  • Health insurance (w/Maternity Bundle)
  • Dental & Vision plans
  • Tuition Reimbursement
  • 401(k) w/ Profit Sharing
  • Employee Assistance Program
  • Lifetime Fitness Subsidy
  • Car Rental discounts
  • Home, Auto, & Pet insurance savings programs & more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
insurance verificationappointment schedulingdocumentationresearch denialspractice management system
Soft Skills
customer servicecommunicationteamworkprofessionalismtimeliness
Certifications
High School diplomaGED