Learning and Development

• Lead Twilio’s enterprise learning innovation strategy: develop and sustain a pipeline for exploring, testing, and scaling AI-enabled and tech-forward solutions.
• Research and assess emerging technologies (AI, data science, adaptive platforms) to accelerate personalization, speed, and impact of learning.
• Design, pilot, and scale skill-based learning pathways that integrate AI and adaptive learning systems.
• Manage Twilio’s learning technology ecosystem—evaluate platforms, oversee vendors, and drive adoption of scalable infrastructure.
• Partner with cross-functional leaders to co-create and launch transformative solutions aligned to workforce readiness.
• Build AI-enabled learning experiences, including microlearning, adaptive content, and in-flow nudges.
• Measure impact through skill growth, behavioral outcomes, and business KPIs; translate insights into strategy refinement.
• Build team and stakeholder fluency in future-of-learning trends to inspire and accelerate adoption.
• Facilitate training, interventions, and learning opportunities across audiences as needed.

Learning Innovation Principal – Talent Development

Knowledge Manager

Sales Learning and Development Manager – 6 month Contract

Instructional Designer

Commercial Leadership Development Associate

Training Coordinator