Director, Strategic Accounts

Twilio

Director, Strategic Accounts at Twilio, leading and mentoring a team focused on healthcare sector growth. Driving sales strategy and customer success for existing named accounts across North America.

Posted 6/16/2026full-timeRemote • California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington • 🇺🇸 United StatesLead💰 $185,760 - $258,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the Strategic Accounts team aligned to the Regulated Verticals Healthcare sector
Mentor and scale a high performing team of Strategic Account Executives
Be customer focused and metrics driven
Support your team in building and progressing pipeline
Conduct weekly 1:1's with each team member
Maintain accurate and up-to-date CRM data and provide reliable weekly forecast information

Requirements

What you’ll need

8+ years of technical solutions selling experience
4+ years experience managing a team of account managers or strategic account executives within the Enterprise segment
A leader with a demonstrated track record of success
Comfortable with selling a platform or SaaS
Experience with Contact Centers, Messaging, Call Tracking and other communication solutions is preferred
Customer focused, metrics driven, embraces a consultative sales philosophy, and is passionate about helping their team succeed
Experience building high performing sales teams
Strong verbal and written communication skills
A Bachelor’s degree or equivalent experience

Benefits

Comp & perks

Health care insurance
401(k) retirement account
Paid sick time
Paid personal time off
Paid parental leave
Competitive pay
Generous time off
Ample parental and wellness leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical solutions sellingSaaSCRM data managementsales forecastingconsultative sales

Soft Skills

leadershipmentoringcustomer focusmetrics drivenstrong verbal communicationstrong written communication