Director, Sales Business Partner

Twilio

Director, Sales Business Partner leading strategic operations for Twilio's sales team. Collaborating with cross-functional teams to ensure business growth and effective execution.

Posted 6/12/2026full-timeRemote • California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington • 🇺🇸 United StatesLead💰 $171,120 - $251,600 per yearWebsite

About the role

Key responsibilities & impact

Lead and develop SBPs establishing role clarity & consistency, clear goals and expectations to deliver proactive, strategic impact for GTM success.
Build a high-performance culture focused on collaboration, accountability and growth.
Instill a “think like a salesperson” approach ensuring your team is aligned and in-tune with the sales leader's needs, challenges and opportunities.
Serve as the SBP to a multi-billion dollar business delivering the same capabilities expected of your team.
Business partner to GTM leaders; challenge the status quo.
Shape & execute business strategy to address risks / obstacles / opportunities.
Translate strategy into actionable operational plans & execute.
Voice of sales in cross-functional initiatives.
Execute operational cadences.
Manage forecast and pipeline health; drive predictability for month/quarter/year.
Provide business performance insights; facilitate decision-making.
Produce recurring & ad hoc exec business updates.
Engage & deliver on localized planning & sales ops activities (e.g. headcount, Annual Planning, New Year Readiness, Account Movements, Terr & Quota operationalization) in alignment with Strategic Operations peer function.
Drive local implementation & adoption of transformational programs and sales initiatives.
Identify, plan and execute according to local needs.
Collaborate closely with Strategic Sales Ops peers to ensure SBPs adhere to and execute Strategic Ops defined “playbook” on how we run and plan the business.
Act as a key feedback loop for Sales Operations, ensuring that insights from sales leaders are integrated into our capabilities and broader operational planning.
Partner cross-functionally with sales, finance, HR, systems, marketing, product and other teams to align strategies, execution and deliver on business outcomes.

Requirements

What you’ll need

10+ years of experience in sales operations, sales, strategy consulting; minimum 2+ years directly partnering with senior software/tech sales leaders ($1B+ sales orgs).
Sales Operations related experience in consumption / usage models is preferred
Demonstrated experience leading and developing a high-performing sales business partner function supporting senior sales leaders; including direct people management responsibilities
Proven ability to champion a “think like” a sales leader mindset, anticipate sales leaders’ needs and drive execution.
Deep knowledge of sales strategy, GTM models, planning and operations for large-scale, growth sales organizations.
Exceptional leadership, communication and interpersonal skills with ability to influence and align senior leadership and teams.
Customer centric approach with a focus on integrating customer insights and sales know-how into business strategy and execution.
Exceptional problem-solving skills, analytical mindset, and ability to navigate ambiguity
Ability to lead through influence, drive change and build cross-functional alignment at all levels of the organization.
Strong proficiency in sales planning and operations including sales coverage, segmentation, territory carving, sales compensation strategy and other functions required to partner successfully with peer Strategic Operations function.
Champion a “win as a team” mindset, creating an environment where team members support each other, celebrate successes and have fun while driving results.
Bachelor’s Degree or equivalent years' of experience; graduate degree a plus.

Benefits

Comp & perks

Health care insurance
401(k) retirement account
Paid sick time
Paid personal time off
Paid parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales operationssales strategyGTM modelsplanningoperationssales coveragesegmentationterritory carvingsales compensation strategyanalytical mindset

Soft Skills

leadershipcommunicationinterpersonal skillsinfluenceproblem-solvingcustomer centricitycollaborationaccountabilitygrowth mindsetchange management

Certifications

Bachelor’s Degreegraduate degree