Senior Global Events Manager

Twilio

Manage technical infrastructure for Twilio's global events portfolio, focusing on strategies and operations for attendee engagement tools and data flow. Ensure high-quality event experiences through collaboration with cross-functional teams.

Posted 6/4/2026full-timeRemote • California, Connecticut, New Jersey, New York, Pennsylvania, Washington • 🇺🇸 United StatesSenior💰 $106,320 - $140,700 per yearWebsite

About the role

Key responsibilities & impact

Own the event technology strategy, standards, and governance model across Twilio Global Events...
Design registration strategies, including registration flows, form logic, attendee types...
Partner with Marketing Operations, Data, Web, Brand, Legal, Product Marketing, Sales, Field Marketing, Developer Network, and event stakeholders...
Build scalable self-service templates, intake processes, runbooks, QA checklists, launch timelines...
Manage event technology vendor relationships, platform roadmaps, support models...
Guide the planning, requirements, testing, and launch process for event websites and landing pages...
Identify gaps in process, ownership, tooling, data quality, or execution...
Use AI and automation tools to improve event operations...

Requirements

What you’ll need

8+ years of experience in event technology, registration operations, or marketing operations within a B2B SaaS environment, or high-growth environment.
Strong Salesforce and event data expertise, including campaign tracking, attendee data, field mapping, reporting requirements, data QA, post-event data transmission, and downstream reporting workflows.
Strong hands-on experience with event technology platforms such as Swoogo, Cvent, RainFocus, BigMarker, Qualtrics, Bizzabo, Splash, ON24, Webex Events, or similar tools.
Experience supporting large-scale events (2,000+ attendees) and managing mobile event apps or onsite hardware.
Advanced Excel or Google Sheets skills, including data cleanup, reconciliation, formulas, pivot tables, lookups, QA, and reporting-ready data preparation.
Proven ability to build scalable templates, operating playbooks, intake models, documentation, QA processes, launch readiness frameworks, and post-event closeout processes.
Demonstrated ability to use AI or automation tools to improve productivity, streamline workflows, accelerate documentation, support analysis, strengthen QA, and scale repeatable processes.
Strong project management skills across workback planning, milestone tracking, stakeholder reviews, launch readiness, issue resolution, vendor coordination, post-event wrap-up, and archival.
High bar for brand consistency, attendee experience, accessibility, data quality, privacy, compliance, and operational excellence.
Strong sense of ownership, with the ability to identify gaps, clarify ambiguity, drive decisions, and move work forward across multiple stakeholders.
Ability to think like both a systems owner and an event marketer, balancing operational requirements with audience experience, brand quality, and business impact.

Benefits

Comp & perks

Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
Retirement savings program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

event technologyregistration operationsmarketing operationsSalesforcedata QAExcelGoogle SheetsAI toolsautomation toolsproject management

Soft Skills

strong sense of ownershipability to identify gapsclarify ambiguitydrive decisionsmove work forwardstakeholder managementoperational excellencebrand consistencyattendee experiencedata quality